Solutions Architect

************NOT OPEN FOR C2C OR THIRD PARTY CANDIDATES**************

Must Have

• Bachelor’s degree in IT, Computer Science, or a closely related discipline.
• 5+ years in software engineering, system architecture, cloud infrastructure, or another IT discipline.
• 5+ years partnering with business functions to convert capabilities into technical requirements.
• Ability to design complex, scalable distributed/cloud-native architectures and make technical trade-offs.
• Working knowledge of the specified Chat Platform technical stack and engineering practices, including Google Cloud Platform, TypeScript/Node.js, integrations, CI/CD, and observability.
• Ability to lead technical problem resolution and guide or mentor engineers.

Preferred / Nice to Have

• Hands-on Dialogflow, GECX, AI Agents, or IVA Voice architecture.
• Genesys/contact center integration experience.
• Health insurance or regulated-industry experience.
• Master’s degree or Google Cloud Architect, SCEA, Project Management, or Agile certification.