Help desk Analyst

Fort Worth, TX

Top 3 Mandatory Skills:

Experience with Mobile Device Management (MDM) solutions such as JAMF/SOTI

Experience working with Apple device products such as Apple Configurator, Apple Business Manager (ABM)

Experience supporting mobile devices such as Apple iPads and mobile printers.

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training

2 years of management experience of assets

1-year Help Desk and/or customer service experience

Preferred Qualifications- Education & Prior Job Experience

Airline industry experience

Skills, Licenses & Certifications

Experience with Mobile Device Management (MDM) solutions such as JAMF/SOTI

Experience supporting mobile devices such as Apple iPads, Windows Rugged Tough books, and mobile printers.

Experience working with Apple device products such as Apple Configurator, Apple Business Manager (ABM)

Experience with Operating Systems (Windows, Linux, iPadOS), Wireless/Cellular technologies, Computer Networking

Advanced computer skills with Microsoft Office programs

Comply365/JeppFD-Pro apps knowledge is a plus

Strong interpersonal, written, and verbal communication skills

Ability to work independently and perform in a collaborative, team-based environment

Strong problem-solving and analytical skills

Apple certification is a plus

Additional Details:

The candidate must have at least 2 years of experience.

Candidate must be local.

There will be 1 onsite interview.

Candidate will be working onsite Mondays - Wednesdays; virtual Thursdays/Fridays.

Technical assessment must include the candidates experience and knowledge on MDM solutions eg/ JAMF & SOTI. Knowledge on apple devices - Apple device products such as - Apple Configurator, ABM.