Tier 2 Help Desk

Job#: 3041945

Job Description:
Tier 2 Help Desk

Location: Memphis, Tennessee (Onsite)

Role Overview

We are seeking experienced Tier II Technicians to support a large-scale hospital migration project. This role will serve as a senior technical resource during the phased relocation of IT equipment and end-user devices across the hospital campus. The Tier II Technician will be responsible for advanced troubleshooting, deployment support, asset validation, and technical quality assurance. This individual will work closely with Lead Technicians and Project Management to resolve technical issues, ensure migration readiness, and support Tier I technicians throughout the deployment process.

Key Responsibilities

• Install, configure, and validate desktop-level IT equipment, including PCs, workstations, printers, scanners, monitors, and peripherals.
• Support hardware replacement, relocation, and deployment activities.
• Troubleshoot hardware, connectivity, and peripheral issues during migration events.
• Serve as the primary technical escalation point for Tier I Technicians.
• Diagnose and resolve workstation, printer, and peripheral issues.
• Perform deployment validation and post-move testing to ensure operational readiness.
• Support inventory management, validate asset tags, and assist with reporting for project tracking systems.
• Provide guidance and technical mentorship to Tier I Technicians.
• Work within a phased migration schedule and adapt to changing priorities.

Required Qualifications

• 3+ years of experience in desktop support, field services, deployment projects, or endpoint services.
• Experience troubleshooting Windows-based desktop and peripheral hardware issues.
• Understanding of workstation deployments, hardware installation, and device migration processes.
• Experience supporting large-scale technology refresh, relocation, or migration initiatives.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Communication, documentation, and organizational skills.

Preferred Qualifications

• Experience supporting healthcare, hospital, or enterprise-scale IT environments.
• Familiarity with ServiceNow or other IT Service Management (ITSM) platforms.
• Experience with asset management, inventory control, and device lifecycle management.
• Knowledge of Active Directory, device provisioning, and endpoint support processes.
• Previous experience working in project-based deployment or migration environments.

Additional Requirements

• Must be able to work on-site at the client campus.
• Must be flexible with shift schedules, including potential afternoon or second-shift assignments.
• Ability to lift, transport, and install IT hardware.
• Ability to work throughout multiple hospital floors and active healthcare environments.

Compliance Requirements

Due to the healthcare environment and proximity to vulnerable patient populations, candidates must meet all site-specific compliance requirements, which may include current immunization documentation, annual TB test documentation, background screening, and additional occupational health requirements.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

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