Help Desk Analyst

Job#: 3047837

Job Description:

Apex Systems is looking to hire an ONSITE Help Desk Analyst for our client based out of Greensboro, NC.

This assignment is anticipated to be a 6-month contract with strong potential for extension; however, Apex Systems cannot guarantee the length of this assignment.

This position supports a Monday-Friday schedule from 11:00 AM to 8:00 PM.

Responsibilities:

• Provide technical support to local and remote end users by diagnosing and resolving hardware, software, network, and system-related issues.
• Deliver exceptional customer service while serving as a primary point of contact for technical support requests.
• Support users in a Microsoft-based environment, troubleshooting desktop, laptop, mobile device, and application issues.
• Assist production operations and business users by providing timely technical support and issue resolution.
• Utilize established IT support processes, tools, and ticketing systems to document, track, and resolve incidents.
• Troubleshoot connectivity and networking issues using a strong understanding of TCP/IP fundamentals.
• Escalate complex technical issues to appropriate support teams while maintaining ownership of the customer experience.
• Maintain accurate documentation of support activities, resolutions, and technical procedures.
• Collaborate with team members and other support groups to ensure efficient problem resolution.
• Support continuous improvement efforts focused on service quality, user satisfaction, and operational efficiency.
• Participate in after-hours or overtime support activities as business needs require.

Experience:

• Previous experience in a Help Desk, Service Desk, Desktop Support, IT Support, or Technical Support role preferred.
• Strong customer service skills with the ability to communicate effectively with both technical and non-technical users.
• Excellent verbal and written communication skills.
• Strong organizational and time-management abilities.
• Strong analytical and problem-solving skills with the ability to troubleshoot technical issues effectively.
• Solid knowledge of Microsoft operating systems, Microsoft Office, and Microsoft desktop environments.
• Strong understanding of TCP/IP networking principles and basic network troubleshooting.
• Ability to work independently while contributing as a collaborative team member.
• Strong interpersonal skills and a positive, customer-focused attitude.
• Willingness to learn new technologies and adapt to changing business needs.

Technical Skills:

• Microsoft Windows environment support
• Microsoft Office Suite
• Active Directory (preferred)
• Hardware and software troubleshooting
• TCP/IP networking fundamentals
• Remote support tools
• Ticketing/case management systems
• Basic desktop and peripheral support

Nice to Have:

• Experience supporting manufacturing, operations, or production environments.
• Exposure to enterprise IT support processes.
• Knowledge of mobile device support and user account administration.
• IT certifications such as CompTIA A+, Network+, or similar.

Why Work for Apex Systems:

• We offer weekly pay, direct deposit, competitive pay rates
• Health/Medical benefits, Life Insurance, 401k, Employee Stock Purchase Program
• Discounts to most major certification programs, access to multiple technical training platforms and programs

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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