Microsoft Business Applications Solutions Architect

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive. We are seeking an AI-enabled business applications consultant who can help customers identify, design, implement and govern AI capabilities across Dynamics365, Power Platform, and SharePoint environments. As AI continues to reshape how organisations work, we are expanding our capability in the emerging area of WorkAI: helping clients embed AI into business processes, systems and ways of working to drive measurable outcomes. In this role you will drive our strategy to develop beautifully architected, elegant solutions on the Microsoft Business Applications and AI platforms that deliver differentiated experiences for humans (and Agents. The solutions you lead will have meaningful impact allowing easier adoption, and change people actually want. Together, our solutions aim to reduce technical debt and enable intelligent customer and employee decisions This is a consulting role focused on helping clients identify, design and implement practical AI solutions across Microsoft business applications and workplace technologies. You will work alongside Dynamics365 Functional Consultants, Solution Architects, Technical Consultants, Power Platform specialists and Project Managers to integrate AI capabilities into customer solutions. You will help organisations leverage Microsoft Copilot technologies, Copilot Studio, Power Platform AI capabilities, Dynamics365 AI features and broader generative AI technologies to improve productivity, customer experience and operational efficiency. This role is ideal for someone with a solid understanding of AI concepts and hands-on experience applying AI within Microsoft ecosystems, rather than a deep specialist in data science or AI engineering.

Key Responsibilities:

• AI Strategy & Advisory Help clients identify and prioritise AI opportunities across business processes and user experiences. Facilitate AI discovery workshops and business value assessments. Translate business requirements into practical AI-enabled solution designs. Advise customers on AI readiness, adoption, governance and responsible AI practices.
• Solution Design & Delivery Collaborate with Dynamics365 and Power Platform project teams to design AI-enhanced business solutions. Guide implementation of Microsoft Copilot capabilities across: Dynamics365 Customer Engagement Dynamics365 Finance & Operations Dynamics365 Business Central Power Platform SharePoint and Microsoft365 Design and configure solutions using Microsoft Copilot Studio. Support development of AI-powered agents, copilots, automations and knowledge experiences. Participate in customer solution architecture and design reviews. Contribute to proofs of concept, demonstrations and pilot projects.
• Project & Customer Engagement Work directly with business stakeholders and technology teams on AI enabled projects. Support pre sales activities, workshops and solution demonstrations. Stay current with Microsoft's rapidly evolving AI portfolio and emerging market trends.

Skills & Experience

• Essential 2+ years' experience in a consulting, business applications, digital transformation or AI focused role. Experience working on Microsoft technology implementations, including one or more of: Dynamics365 Customer Engagement (CRM) Dynamics365 Finance & Operations Dynamics365 Business Central Power Platform SharePoint Online Microsoft365 Experience configuring or implementing Microsoft Copilot capabilities and/or Copilot Studio. Strong understanding of generative AI concepts, including: Large Language Models (LLMs) Prompt engineering AI agents Retrieval Augmented Generation (RAG) AI governance and risk Ability to bridge business and technical conversations. Strong workshop facilitation and stakeholder management skills. Excellent written and verbal communication skills.
• Desirable Experience with Microsoft AI Foundry (formerly Azure AI Studio). Experience with Azure OpenAI Services. Knowledge of Microsoft Fabric, Dataverse and Power Platform extensibility. Experience integrating AI into CRM, ERP or employee experience solutions. Understanding of Responsible AI frameworks and governance models. Microsoft certifications in Dynamics365, PowerPlatform, AzureAI or Copilot technologies.

Workplace type:

About NTT DATANTT DATA is a $30+billion business and technology services leader, serving 75% of the Fortune Global100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start up partners. NTT DATA is part of NTT Group, which invests over $3billion each year inR&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.

Join our growing global team and accelerate your career with us.

Is innovation part of your DNA? Do you want to enable a connected future for people, organizations, and society? Join our growing global NTT family and you'll be part of the world's largest ICT company (by revenue). We've combined the capabilities of 28 remarkable companies to become one, leading technology services provider. Together, we help our people, clients, and communities do great things with technology to create a more secure and connected future. We employ 40,000 people across 57 countries. By bringing together the world's best technology companies and emerging innovators, we work together to deliver sustainable outcomes to businesses and the world. Innovation is part of our DNA. We believe it's key to what makes us different. So, we strive to move forward, challenge the status quo, and drive excellence through the technologies we integrate and the services we deliver around the world. The result is connected cities, connected factories, connected healthcare, connected agriculture, connected conservation, connected mobility, and connected sport. Together we enable the connected future. You'll be joining a global employer that is committed to attracting, growing and keeping the best talent. A place where you will be at the heart of our success!