Business Analyst - Advanced (Onsite)

Job Title: Business Analyst - Advanced (Onsite)

Location: Columbia, SC

Duration: 12+ Months

SCOPE OF THE PROJECT:

This specific Statement of Work is for an individual that demonstrates an expert knowledge in Business Analyst practices.  Under limited supervision, contractor will identify business requirements, problems/issues and make recommendations using Adobe Enterprise Management (AEM) and OnBase to automate HR related processes and to move to a paperless process.  The individual should also demonstrate expert knowledge in an enterprise software such as SAP (e.g. with emphasis on client Enterprise Implementation System (SCEIS)).

Individual will also work with the five areas of TBS in special projects using our integrated tax system, SharePoint and the Microsoft Office Suite.  Again, the individual will perform a liaison function between the business side and the technical side.  The Business Analyst must be able to function easily on every level of the agency.  

We will look to this individual to document recommendations on improvements, including expected benefits and savings. This individual will need to work with various application and agency teams to understand data requirements for each area of the organization. Design documentation will need to be produced documenting support procedures, guidelines and checklists. 

Daily Duties / Responsibilities:

• Works closely with Deputy Director and Division Administrators on one-time requests for data and other information with time sensitivity, various administrative tasks and providing advice as relevant to daily activities with the Taxpayer and Business Services Division.
• Works closely with Security and Technology Services staff and Human Resources.
• Analyzes and evaluates existing policies, programs, plans, systems, operations, procedures, and documents to develop improvements in efficiency, effectiveness, and productivity.
• Develop test scenarios and execute for correctness.
• Effectively interact and communicate with peer to Director-level professionals. 
• Provide feedback to team regarding business requirements, enhancements and new features.  
• Ability to ask pertinent questions of others.   
• Proactively seek to identify, communicate and implement process related improvements.          
• Effectively manage multiple tasks and activities concurrently and able to provide  periodic status updates to key stakeholders 
• Collaborate extensively with peers and management to resolve issues while actively contributing to a growing knowledge that improves the effectiveness of our team and our processes.
• Prioritize issues and effectively manage the resolution of all issues within accepted service levels. This includes ownership of the issue and appropriately updating both client and appropriate employees of status of all issues on a timely basis. 
• Good customer skills, be attentive to detail, and responsive to customer tickets.
• Troubleshoot and recommend options. 
• Develop workaround solutions as appropriate. 
• Serve as a liaison to the technical teams and business units.
• Escalate complex problems to other groups, TBS Management,  or IT Help Desk. 
• Using test scenarios, test system to ensure the desired result is achieved.
• Adhere to corporate information security guidelines and promote information security among coworkers 
• Mentor and lead junior staff members.
• Performs other duties and special projects as assigned.

Required Skills:

• 6+ years of experience with SAP SCEIS functions and processes.
• 6+ years of experience as a Business Analyst
• 6+ years of experience with MS Excel
• 6+ years of experience with SharePoint
• 6+ years of experience with process improvements and establishing tracking and performance metrics

Preferred Skills:

• Experience with COTS Programs

This individual will operate with limited supervision, within standards and processes established for the client Taxpayer and Business Services Division.  The client systems include extremely sensitive and confidential information; position requires complete discretion and trustworthiness, as well as knowledge of federal requirements for handling of confidential data.  The individual must be customer-oriented, and attentive to the needs of internal and external stakeholders of Taxpayer and Business Services sections.