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Service Desk Support

CoforgeCharleston, WV🇺🇸United States

Why this role stands out

Advance your IT career with Coforge, a respected industry leader, by providing essential Level 2 support and network troubleshooting in a dynamic on-site role. You'll gain valuable experience resolving diverse technical issues, making this an excellent opportunity for growth-oriented professionals seeking to expand their technical expertise. Apply today to join a collaborative environment and contribute to impactful technology solutions!

Quick overview

SeniorityMid Senior
Work modeOn Site
LocationCharleston, WV, United States

Job description

We at Coforge are seeking Service Desk Support with the below mentioned skill-set and who can work onsite from Charleston, WV location.

Role : Service Desk Support

Location : Charleston, WV

Mode Of Hire : Full Time

Experience : 1-5 years

Key Skill : Level 2 Support and Network troubleshooting.

Skills Required:

  • Provide Level 2 support to the client.
  • Identify issues and escalate issues when necessary.
  • Resolve end-user incidents and process requests upon first contact via Phone, Email and Chat
  • Escalate user issues to appropriate resources when necessary.
  • Perform software, hardware and basic network troubleshooting.
  • Clearly document user issues and troubleshooting steps.
  • Maintain technical documentation.
  • Perform other duties as assigned.

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