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Service Desk Support

CoforgeCharleston, WV🇺🇸United StatesPosted Sep 30, 2026

Why This Role Stands Out

Advance your IT career with Coforge, a respected industry leader, by providing essential Level 2 support and network troubleshooting in a dynamic on-site role. You'll gain valuable experience resolving diverse technical issues, making this an excellent opportunity for growth-oriented professionals seeking to expand their technical expertise. Apply today to join a collaborative environment and contribute to impactful technology solutions!

Quick Overview

Seniority
Mid Senior
Work mode
On Site
Location
Charleston, WV, United States
Posted
1 week ago

Job Description

We at Coforge are seeking Service Desk Support with the below mentioned skill-set and who can work onsite from Charleston, WV location.

Role : Service Desk Support

Location : Charleston, WV

Mode Of Hire : Full Time

Experience : 1-5 years

Key Skill : Level 2 Support and Network troubleshooting.

Skills Required:

  • Provide Level 2 support to the client.
  • Identify issues and escalate issues when necessary.
  • Resolve end-user incidents and process requests upon first contact via Phone, Email and Chat
  • Escalate user issues to appropriate resources when necessary.
  • Perform software, hardware and basic network troubleshooting.
  • Clearly document user issues and troubleshooting steps.
  • Maintain technical documentation.
  • Perform other duties as assigned.

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