SAP SD/CS

Job#: 3049640
Job Description:
Senior Digital & IT Analyst - SAP SD & CS
Position Summary
We are seeking an experienced Senior SAP Order to Cash (O2C) & Customer Service specialist to lead, design, configure, and support SAP ECC solutions across the full OTC lifecycle, including sales order management, pricing, delivery, billing, credit management, returns, intercompany sales, and integration with finance, logistics, and supply chain processes.

This role partners business stakeholders, IT teams, and external vendors to deliver scalable, compliant, and efficient SAP solutions that support global business operations. The position is located in Erie, PA with a regular work schedule of 4 days onsite and 1 day remote. Travel may be required based on project needs, typically up to 10-15%. Responsibilities
Lead SAP OTC process design, configuration, testing, deployment, and support across SAP ECC environments. Partner with business stakeholders to gather requirements, analyze current-state processes, and define future-state solutions.

Configure and support core SAP SD & CS functionality, including

Sales orders
Pricing and condition techniques
Availability check and ATP
Delivery & Shipping processing
Billing and invoicing
Returns management, Credit and debit memo processing
Output management
OTC Master Data
Support integrations between SAP SD and related modules, including FI/CO, MM, PP, Stockroom management, GTS, and CRM/eCommerce platforms. Design and support end-to-end OTC processes such as quote-to-order, order fulfillment, billing, revenue recognition, and accounts receivable integration.

Lead or participate in SAP ECC rollout, enhancement, and optimization initiatives. Collaborate with technical teams on ABAP development, integration design, middleware, EDI, APIs, and data migration. Develop test scripts, support all testing cycles (UNT/SIT/RGR/UAT), provide end-user training, documentation, and post-go-live support. Support cutover planning, go-live execution, hyper care, and post-production stabilization. Troubleshoot production issues, perform root cause analysis, and deliver timely resolutions.

Ensure SAP solutions comply with internal controls, audit requirements, and enterprise architecture standards. Experience working with ServiceNow or similar ticketing system. Qualifications
Bachelor's degree, Supply Chain, Business, Engineering, or a related field.
15+ years of SAP functional experience in SAP SD / Order-to-Cash / Customer Service. Strong hands-on configuration experience in end-to-end O2C processes SAP SD, Stockroom, CS and related Sales & Service processes. Experience with at least three full SAP implementations or major rollout projects - Greenfield, Brownfield, Bluefield.

Strong experience with SAP configuration across order management, pricing, delivery, billing, and customer master processes. Strong cross functional knowledge of dependencies with other Logistics & Accounting processes & modules. Ability to write clear functional specifications and work effectively with technical teams. Strong analytical, problem-solving, communication, and stakeholder management skills. Experience working in global engineering matrixed organizations that entails manufacturing, distribution, aerospace, industrial, or engineering-driven environments.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help.

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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure.

Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.

Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide. Everforth Apex Systems is an equal opportunity employer.

We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.

Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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