Technical Project Manager – Contact Center Programs

Job Title:Technical Project Manager – Contact Center Programs / JL6
Location: Richardson, TX/ Onsite
Duration: 12 months

Google CCAI/Dialog Flow, Contact Center technologies, PMP, Scrum

Job Description

Role: Technical Project Manager – Contact Center Programs

Lead complex contact center initiatives with strong technical acumen.
Engage senior/executive client leadership and manage matrixed teams effectively.
Communicate confidently and operate independently with minimal guidance.
Simplify complex concepts into clear presentations for leadership.
Strong understanding of AI-driven contact center solutions.
Client SHTP

Experience

Experience: 15+ years in project/program management, with at least 10 years in contact center or customer experience programs.

PMP or Agile/Scrum certification is a plus.

Thanks and Regards,
Rahela Banu | IT Recruiter
ASCII Group, LLC
| Direct #
38345 W 10 Mile Rd, Suite 365, Farmington, MI 48335
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