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Operations & Project Management

AI Product Owner

iTech US, Inc.Charlotte, NC🇺🇸United StatesPosted 24 Jul 2026

Why This Role Stands Out

This on-site AI Product Owner role offers a fantastic opportunity to shape innovative Contact Center AI solutions and drive significant business value within a reputable company. If you're a results-driven individual passionate about AI and customer experience, you'll thrive by leading product roadmaps and collaborating with stakeholders to implement cutting-edge AI initiatives. Apply today to make a real impact!

Quick Overview

Work Type
On Site
Level
Mid Senior

Job Description

Role: AI Product Owner

Location: Any USA Infosys Office (Onsite)

Duration of contract: Long Term

 

Role Descriptions:

We are seeking a dynamic, results-driven AI Product Owner to lead the strategy, delivery, and adoption of next-generation Contact Center AI solutions. This role is ideal for someone who combines strong product ownership skills with a passion for innovation, customer experience transformation, and measurable business value creation.

  •  The successful candidate will define and prioritize product roadmaps, partner with business and technology stakeholders, and drive AI-powered initiatives that improve customer service, agent efficiency, and operational outcomes.
  •  Candidates should possess working experience with or strong knowledge of Google CCAI/GECX (Google Enterprise Contact Center AI Experience), Dialogflow CX, Gemini, and Anthropic Claude, including the ability to evaluate and compare capabilities, use cases, integrations, governance, and business value across platforms.
  •  We are looking for a proactive leader who asks tough questions, challenges assumptions, and drives clarity across cross-functional teams.
  •  A strong technical foundation, including familiarity with LLMs, conversational AI, prompt engineering, APIs, Python, and JavaScript, is highly desirable.

 The ideal candidate is customer-focused, execution-oriented, highly collaborative, and relentlessly committed to delivering innovative AI solutions that create tangible value for Rogers and its customers.

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