Cerner Clinical Applications Tower Manager

Role: Cerner Clinical Applications Tower Manager

Duration: Fulltime

Location: Remote

Role Overview

The Tower Manager is responsible for end-to-end delivery and operational management of Cerner Clinical Applications within the Managed Services environment. This role ensures high-quality service delivery aligned with SLAs, driving operational excellence, and leads customer engagement, governance, and tower leadership activities.

Key Responsibilities

• Lead delivery of Cerner Clinical Applications services, ensuring SLA/KPI compliance.
• Manage incidents, problems, and change processes with strong RCA and service stability focus.
• Drive operational governance, reporting, and review discussions with internal and client stakeholders.
• Act as the primary escalation point for critical issues and ensure timely resolution.
• Present tower performance dashboards, roadmaps, and improvement plan in governance forums.
• Oversee tower staffing, capability planning, coaching, and performance management.
• Manage tower-level budgets, cost optimization, and vendor/partner coordination.
• Interpret SoWs, SLAs, and contractual terms, including service credits and penalties.
• Identify and mitigate operational risks and ensure audit readiness.

Required Skills

• Strong understanding of Cerner/Oracle Health applications and clinical workflows. Orders, Provider Notes, Ambulatory, Message center, Dynamic Documentation, Powerforms, IView, Mpages FirstNet (ED), Surginet,
• Expertise in ITSM (ServiceNow/Remedy), ITIL processes, and operational governance.
• Excellent communication, stakeholder management, and presentation skills.
• Proven leadership of cross-functional and globally distributed teams.
• Strong analytical skills with the ability to interpret dashboards, KPIs, and service metrics.

Preferred Qualifications

• Bachelor s degree in IT, Healthcare Informatics, or related field.
• ITIL certification or equivalent certification
• Experience in healthcare IT managed services or Cerner/Oracle Health environments.