Associate D365 & Power Platform Technical Support Consultant

The role

You'll support and enhance customer solutions across Dynamics 365, Dataverse and the Power Platform, delivering configuration, development, troubleshooting and service improvements within a Managed Services environment. Taking ownership of work from investigation and requirements gathering through to testing, deployment and resolution, you'll work closely with customers and colleagues to deliver high-quality outcomes, resolve live service issues and contribute to service performance, customer satisfaction and continuous improvement.

What will I be doing?

• Deliver customer changes, enhancements and fixes across Dynamics 365 and the Power Platform.
• Gather requirements, assess impacts and provide estimates, updates and recommendations.
• Build and support Dataverse solutions, apps, workflows and automations.
• Investigate and resolve application, integration, permissions and data-related incidents.
• Own tickets and change requests through to completion, maintaining accurate documentation.
• Test, deploy and troubleshoot solutions across development, UAT and production environments.
• Provide technical support and guidance to customers via calls and support tickets.
• Work with Microsoft, third-party vendors and internal teams to resolve complex issues.
• Create technical documentation, knowledge articles and handover materials.
• Contribute to continuous improvement and knowledge sharing across the team.

What will I bring to the role?

Essential Experience:

• Hands-on experience supporting and enhancing Dynamics 365 and Power Platform solutions.
• Strong knowledge of Dataverse, model-driven apps, security roles and business process automation.
• Experience building and troubleshooting Power Automate flows and Power Apps.
• Ability to diagnose and resolve application, integration, permissions and data-related issues.
• Understanding of Dynamics 365 applications such as Sales, Customer Service, Field Service or Customer Insights.
• Knowledge of solution management, testing and deployment processes.
• Experience delivering technical changes from requirements through to implementation and documentation.

Desirable Experience:

• Experience with JavaScript, FetchXML, C# plug-ins or Dataverse APIs.
• Exposure to Azure services, integrations and Azure DevOps.
• Experience with Power BI, Power Pages or Copilot Studio.
• Understanding of Power Platform governance, administration and licensing.
• Experience working within a managed services or ITIL-aligned support environment.

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