Generator Technical Support Engineer

LTek Recruitment is working with a leading provider of critical power solutions that is looking to recruit an experienced Generator Technical Support Engineer to join its growing technical team.

This is an excellent opportunity for an experienced Generator Engineer, Controls Engineer or Technical Support Engineer looking to move into a predominantly remote-based position.

The successful candidate will provide specialist technical support across a wide range of diesel generator systems, assisting field service engineers, customers and internal departments with fault diagnosis, troubleshooting, system design and technical queries.

The position offers a salary of £50,000–£60,000, remote working and the opportunity to develop your technical expertise within an established engineering business.

Key Responsibilities

• Provide technical support and fault-finding assistance across diesel generator systems.
• Diagnose and troubleshoot generator control systems, including Deep Sea Electronics (DSE) and ComAp.
• Support field service engineers with complex electrical and mechanical faults.
• Provide technical assistance relating to alternators, Automatic Voltage Regulators (AVRs) and generator control circuits.
• Assist with generator system design, development and technical specifications.
• Produce technical documentation, operating instructions and Risk Assessments and Method Statements (RAMS).
• Prepare electrical and mechanical CAD drawings, with training provided where required.
• Support the development of Bills of Materials (BOMs) and technical specifications.
• Monitor generator installations remotely using DSE WebNet.
• Liaise with suppliers and manufacturers regarding technical issues and product improvements.
• Assist with technical training and development for field service engineers.
• Attend customer sites occasionally to assist with complex faults, testing and technical investigations.

Experience Required

We are particularly interested in speaking with engineers who have strong technical knowledge of diesel generators and associated control systems.

• Previous experience working with diesel generators in a field service, commissioning, controls or technical support capacity.
• Strong knowledge of DSE and/or ComAp generator controllers.
• Experience diagnosing electrical and mechanical faults on generator systems.
• Understanding of generator control circuits, electrical systems and associated components.
• Strong communication skills and the ability to provide technical assistance over the telephone and remotely.
• Previous experience in a generator technical support or technical helpdesk position.
• Experience with generator commissioning and system integration.
• Knowledge of generator synchronisation and control systems.
• Experience using DSE WebNet or similar remote monitoring platforms.
• Familiarity with CAD software.
• Experience producing technical documentation and engineering drawings.

What's on Offer?

• Monday to Thursday: 8:30am – 5:00pm / Friday: 8:30am – 2:00pm
• Opportunity to work with a wide range of generator manufacturers and technologies.
• Occasional site visits for technical support and complex fault diagnosis.

Who Would This Role Suit?

This opportunity would be particularly attractive to an experienced Generator Field Service Engineer, Generator Controls Engineer, Generator Commissioning Engineer or Generator Technical Support Engineer who enjoys technical fault-finding and wants to move into a more office-based technical position while working remotely.

You will need to be confident diagnosing generator faults, particularly involving DSE and ComAp controllers, and comfortable supporting other engineers with complex technical issues.

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