Dynamics 365 Customer Engagement Support Consultant

D365 CE Support Consultant
Location: UK Remote
Salary: Competitive, plus benefits

About the company
Our client is a small Microsoft partner that is growing at speed. They deliver Dynamics 365 Customer Engagement and Power Platform solutions to a loyal and expanding client base. Because the team is small, you won't be just a number here. Your work will be seen, valued and rewarded.

The opportunity
This is a great opportunity for someone who wants real career progression. You will start in a support role, gain broad exposure across a varied client portfolio, and have a clear route into a functional or technical consultant role as the business grows.

What you will be doing

• Providing second and third line support across Dynamics 365 Sales, Customer Service and the wider Power Platform
• Investigating, diagnosing and resolving incidents and service requests within agreed SLAs
• Configuring entities, forms, views, business rules, security roles and workflows
• Building and troubleshooting Power Automate flows and model driven apps
• Working directly with clients to understand issues and explain solutions clearly
• Supporting small enhancements and change requests from scoping through to delivery
• Documenting fixes and contributing to the team's knowledge base
• Working alongside consultants on project handovers, upgrades and releases

What you will bring

• At least 3 years of experience supporting or configuring Dynamics 365 CE or Dynamics CRM
• A good working knowledge of Power Platform, particularly Power Automate
• Strong problem solving skills and a methodical approach to troubleshooting
• Confident communication skills, with a customer focused attitude
• Experience with ticketing tools such as DevOps, Jira or Freshdesk
• Ambition to learn and grow into a consultant role
• Microsoft certifications such as PL 200 or MB 210 would be a bonus

What is on offer

• A clear path to progress into a consultant role
• Funded Microsoft training and certifications
• Hybrid working and a supportive, friendly team
• Pension, healthcare and holiday allowance
• The chance to make a real impact in a business that is scaling quickly

How to apply
Innovative Tech People is managing this role. For a confidential conversation, contact Dan Hackney