General Support Assistant

Clinic Location: 1580 Santa Barbara Blvd The Villages, FL 32159

JOB SUMMARY

The Associate General Support Assistant provides basic administrative support to team or department in accordance with standard procedures. This role may be performed by Transportation Clerks and individuals with other business titles.

DUTIES & RESPONSIBILITIES

The Associate General Support Assistant job description is intended to point out major responsibilities within the role, but it is not limited to these items.

• Gathers, compiles and verifies information and performs data entry.

• Performs calculations, compiles and maintains records, posts and verifies information, and resolves questions and problems.

• Resolves discrepancies and may communicate with a variety of internal and external customers.

• Provides administrative and clerical support to team or department, including filing, faxing, retrieving documents, inventory control, and scanning/imaging documents.

• Assist with the development and maintenance of standard operating procedures

EDUCATION AND PROFESSIONAL EXPERIENCE

(Licensures AND Certifications)

• High school diploma or equivalent is required; associate’s degree or higher in healthcare administration or a related field is preferred.

• One (1) or more years of experience in a healthcare administrative role.

• Proficiency in using electronic health record (EHR) systems and other healthcare management software.

• Certification in medical coding, billing, or healthcare administration is a plus.

PROFESSIONAL COMPETENCIES

(List professional knowledge, attitude, and skills required in order to work in the job)

• Strong organizational and time management skills, with the ability to prioritize tasks effectively.

• Excellent written and verbal communication skills, with a customer-focused approach.

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

• Ability to work independently and as part of a team, demonstrating flexibility and adaptability.

• Attention to detail and accuracy in data entry and record-keeping.

• Understanding of healthcare terminology, billing practices, and insurance processes.

• Ability to handle sensitive information with confidentiality and professionalism.

• Strong problem-solving skills and a proactive approach to addressing issues.

• High level of integrity and ethical standards in dealing with patient and client information.

• Commitment to continuous learning and professional development.

WORK ENVIRONMENT

The majority of work responsibilities are performed in an open office setting, carrying out detailed work sitting at a desk/table and working on the computer.