Job Description

Monitor multiple communication channels including radios, phones, and surveillance systems to maintain situational awareness
Monitor officer activity, respond to any officer report, monitor tours, check points, and incident reports
Receive, document, and dispatch incidents, service calls, and emergency notifications promptly and accurately
Coordinate with field officers, emergency responders, and management to relay critical information
Maintain detailed records of communications and incident reports in the system
Utilize computerized dispatch and surveillance software effectively
Respond to alarms and coordinate emergency response protocols
Conduct routine checks of communication equipment and report malfunctions
Provide exceptional customer service via telephone and radio communications
Maintain confidentiality and professionalism at all times

High school diploma or equivalent required
Previous experience in dispatch, communications, or security operations preferred
Proficient computer and multi-tasking skills
Strong verbal communication and active listening skills
Ability to remain calm and focused in high-pressure or emergency situations
Detail-oriented with strong organizational abilities
Availability to work various shifts including nights, weekends, and holidays
Ability to work effectively as part of a team and independently

Command Center Communications Operator

Quick Overview