Commercial HVAC Service Dispatcher / Service Coordinator

Commercial HVAC Service Dispatcher / Service Coordinator

In Person- Auburn, WA Location"

About the Role

Seeking a Service Dispatcher/Coordinator to support our growing commercial HVAC and mechanical service operations. This position works closely with technicians, customers, project managers, and service leadership to ensure timely scheduling, communication, and execution of service work.

As our service department continues to expand, we are looking to strengthen our dispatch and customer support team by adding an additional operations professional.

Key Responsibilities

• Dispatch and schedule HVAC service technicians.

• Coordinate emergency and routine service calls.

• Maintain technician schedules and route efficiency.

• Communicate with customers regarding service status and appointments.

• Assist with work order management and invoicing processes.

• Collaborate with Service Management and field personnel to ensure customer satisfaction.

• Support preventative maintenance scheduling and contract administration.

Preferred Qualifications

• Experience dispatching commercial HVAC, plumbing, or mechanical service technicians.

• Experience with ServiceTitan, Vista, COINS, ServiceTrade, or similar service software.

• Strong customer service and organizational skills.

• Ability to manage multiple priorities in a fast-paced environment.

Benefits

• Medical, Dental, and Vision

• 401K with Company Match

• STD, LTD, Voluntary Life benefits

• Paid Time off

Affirmative Action/EEO Statement

As an Affirmative Action, Equal Opportunity Employer, Apollo Mechanical Contractors “Apollo” ensures that no applicant for employment or employee of Apollo is denied equal opportunity because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability (mental or physical), genetic information, veteran status, or any other characteristic any characteristic of his or her relatives, friends, or associates.

All employees are subject to a pre-employment drug screen.