ServiceNow Architect

ServiceNow Platform Architect

Must Have Technical/Functional Skills

• 12+ years of experience in Solution Architecture and at least 5+ years of experience in ServiceNow ecosystem as an Architect.

• At least 2 implementation project experiences, one of which is for large customers.

• Strong knowledge of ServiceNow Platform.

• Experience implementing multiple products of ServiceNow.

• Lead CMDB health improvement initiatives focusing on completeness, correctness & compliance.

• Implement Common Service Data Model (CSDM) best practices.

• Experience with upgrades, simplification of customizations. Enable rapid upgrades to new features and innovations that drive new value.

• Assists in developing standards and practices for maintaining the health of the ServiceNow platform, helps develop standards and practices for maintaining the ServiceNow architecture model.

• Provides technical guidance in platform development and platform-wide solutions.

• Ability to work in a consulting & advisory role with customer.

• Assesses health (performance, manageability, usability, scalability, upgradability, and security).

• Create detailed strategy that is aligned with the client's short- and long-term needs.

• Serve as the expert advisor to clients, partners, and project teams, leading solutioning sessions, shared understanding, and building a bridge between disparate organizations through technical expertise, leveraging the capabilities of the ServiceNow platform and integrations with third-party technologies effectively.

• Ability to solve problems, troubleshoot, manage technical escalations.

• Adhering to best practices, check if architecture and design decisions align with ServiceNow best practices.

• Alignment to out-of-the-box, ensuring pre-built capabilities are leveraged to minimize platform customization.

• Experience in migrating between various environments in ServiceNow using Update Sets, XMLs, Cloning, Deployments.

• ServiceNow Certified Technical Architect (CTA).

Roles & Responsibilities

• Assists in developing standards and practices for maintaining the health of the ServiceNow platform, helps develop standards and practices for maintaining the ServiceNow architecture model.

• Provides technical guidance in platform development and platform-wide solutions.

• Ability to work in a consulting & advisory role with customer.

• Assesses health (performance, manageability, usability, scalability, upgradability, and security).

• Create detailed strategy that is aligned with the client's short- and long-term needs.

• Work closely with the Customer platform team to develop ServiceNow roadmap in alignment with Business objectives and Industry trends.

• Serve as the expert advisor to clients, partners, and project teams, leading solutioning sessions, shared understanding, and building a bridge between disparate organizations through technical expertise, leveraging the capabilities of the ServiceNow platform and integrations with third-party technologies effectively.