Pharmaceutical Events Operations Manager [214077]

Aquent is partnering with a globally recognized communications agency, deeply rooted in the consumer and pharmaceutical sectors. This award-winning agency is celebrated for its communications expertise, dynamic events, and unparalleled creativity. With a culture that is both entrepreneurial and agile, the company has experienced unprecedented growth, evolving into a significant player handling strategic and complex projects, including business transformation and large-scale change initiatives. They pride themselves on a friendly and energetic environment, fostering a “Culture of Belonging” where every voice is heard, and no one works alone. Join a team that values growth, health, and happiness, offering robust development plans, comprehensive wellbeing services, and a supportive, collaborative atmosphere.

This is an exceptional opportunity to step into a pivotal role where you will drive the operational excellence and compliance of a large-scale global healthcare program. As the operational lead, you will directly influence the success of critical congress and meeting activities across multiple countries, ensuring seamless execution and adherence to the highest industry standards. Your expertise will be instrumental in shaping processes, managing complex financial landscapes, and upholding regulatory integrity, making a tangible impact on global healthcare communications.

What You’ll Do

• Own and maintain program processes, governance frameworks, and operating procedures.
• Develop and refine program processes, procedures, and best practices to enhance efficiency.
• Coordinate activities across various workstreams, suppliers, and stakeholders to ensure cohesive delivery.
• Monitor program health, identify potential risks, and track delivery milestones.
• Drive operational effectiveness and champion continuous improvement initiatives.
• Build and nurture strong relationships with clients, suppliers, and internal teams.
• Ensure all programs operate in strict accordance with pharmaceutical industry requirements and applicable healthcare regulations.
• Maintain comprehensive oversight of Transfer of Value (ToV), disclosure, and reporting requirements.
• Embed compliance checkpoints throughout program workflows to proactively manage risks.
• Act as the primary escalation point for compliance-related issues and risks, providing expert guidance.
• Support the implementation of country-specific regulatory and industry code requirements.
• Maintain clear visibility of approval statuses, reporting obligations, and key compliance deadlines.
• Monitor workload, capacity, and resource requirements across different markets.
• Ensure the timely resolution of operational issues and bottlenecks.
• Support the onboarding and management of local vendors.
• Provide additional operational support during peak periods to maintain program momentum.
• Actively participate in delivery discussions, leveraging your events and congress experience to resolve issues and guide teams.
• Support program budgeting, forecasting, and reconciliation activities.
• Ensure accurate tracking and reporting of program metrics.
• Lead review meetings and governance discussions, providing strategic insights.
• Present program status updates and recommendations to leadership.

What You’ll Bring

Must-Have Qualifications

• Proven background in healthcare events, congresses, or pharmaceutical program management.
• Strong knowledge of HCP engagement requirements, Transfer of Value (ToV) reporting, and pharmaceutical compliance frameworks.
• Demonstrated experience interpreting and applying country-specific healthcare industry codes and regulations.
• Advanced Excel and spreadsheet management skills, including financial tracking, reporting, and reconciliation.
• Experience managing program budgets, forecasts, and supplier payment processes.
• Demonstrable experience developing and implementing operational processes, governance frameworks, and controls.
• Experience overseeing multiple concurrent programs or congress activities across different markets.
• Strong stakeholder management skills with the ability to influence internal teams, suppliers, and clients.
• Highly analytical mindset with strong attention to detail and robust risk management capabilities.

Nice-to-Have Qualifications

• Experience within a communications, events, or agency environment.

Working Environment

This is a full-time role, requiring 40 hours per week. While the role offers flexibility, some travel will be required. All necessary equipment will be provided.

Client Description

Aquent is dedicated to improving inclusivity & is proudly an equal opportunities employer. We encourage applications from under-represented groups & are committed to providing support to applicants with disabilities. We aim to provide reasonable accommodation for any part of the employment process, to those with a medical condition, disability or neurodivergence.

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