Service Designer III

RESPONSIBILITIES

A client with Kforce is seeking a Service Designer III to join their team in San Diego, CA.

Duties

• Owns the scoping, planning (including partner identification, deliverables, and timeline), and delivery of service design projects in strong collaboration with our internal stakeholders across product, design, research, and operations
• Knows when to use service design tools and methodologies and actively teaches them to others
• Crafts visions of customer experience strategy through complex multi-dimensional, multi-stakeholder prototypes; Autonomous multi-tasker with a track record managing multiple priorities, stakeholders and objectives at once
• Can clearly discern the needs of discrete stakeholders in complex networked service experience offerings
• Clearly articulates an end-to-end service and experience to teams across the organization to achieve broad understanding, buy-in and alignment
• Presents a vision of services that drives energy and passion; Has a consistent track record to ambitious, full-journey service design work, self-directed
• Aligns with product/service/ partners to ensure clarity of roadmap, capabilities, dependencies
• Effectively negotiates priorities to keep service vision cohesive and delivery of value; Drives conversations with prototypes, frameworks and provocations
• Passionately advocates for experience delivery excellence, E2E

REQUIREMENTS:

• Bachelor's degree in Business, Technical, or Science disciplines required; MBA or advanced degree preferred (or equivalent work experience)
• Proven commitment to placing the customer experience at the core of decision-making, proactively identifying opportunities for growth and change
• Proficient in end-to-end quantitative thinking and problem-solving
• Adept at translating complex data into actionable insights and clear narratives that inspire stakeholders to take strategic action
• Strong track record of building collaborative cross-functional partnerships and driving alignment
• Outstanding verbal, written, and presentation skills with the ability to simplify complex ideas, tell stories with data, and motivate partners to pursue initiatives
• Proactive in anticipating dependencies, risks, and resource gaps, working swiftly to resolve them
• Proven ability to manage multiple projects and initiatives in a fast-paced environment, delivering measurable business impact

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law. This job is not eligible for bonuses, incentives or commissions. Kforce is an Equal Opportunity/Affirmative Action Employer.

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