HR Operations Officer

HR Operations Officer

We are currently recruiting for an experienced HR Operations Officer to join a busy People and Talent team supporting a large children's services organisation.

This is an excellent opportunity for someone with strong HR administration and employee lifecycle experience who enjoys working in a fast-paced environment and providing high-quality support to employees and managers.

The role is initially offered on a temporary contract until December , with the potential for an extension or a permanent opportunity for the right candidate.

The Role

As HR Operations Officer, you will be a key point of contact for colleagues requiring support with HR policies, procedures and systems. You will provide first-line advice and support across a wide range of employee lifecycle processes while ensuring all queries are handled efficiently, professionally and confidentially.

Key responsibilities will include:

• Managing and responding to HR queries received through the People Service Desk
• Providing first-line support and guidance on HR policies, procedures and employee lifecycle processes
• Preparing accurate Contracts of Employment and employment amendment letters
• Processing starters, leavers and changes to terms and conditions
• Communicating payroll, pension and employment changes accurately and within required deadlines
• Completing Right to Work and DBS checks in a compliant and timely manner
• Supporting recruitment and talent acquisition teams with onboarding and compliance checks during busy periods
• Maintaining accurate electronic employee records and personnel files
• Escalating or referring more complex queries to the appropriate HR team
• Supporting low-level employee lifecycle casework and providing general guidance to managers
• Helping to develop and maintain service desk procedures to ensure consistent advice and excellent customer service
• Providing feedback on HR policies, processes, forms and guidance to support continuous improvement
• Supporting the testing of HR system changes before implementation

About You

We are looking for someone with at least 2 years' experience working in an HR support, HR administration or People Operations role .

You will ideally have experience supporting a busy HR function and managing multiple employee-related processes at the same time.

You will need:

• Previous experience in an HR support or HR administration role
• Strong knowledge of employee lifecycle processes
• Excellent written and verbal communication skills
• Strong organisational and prioritisation skills
• The ability to manage multiple tasks and deadlines effectively
• Excellent attention to detail
• Strong problem-solving and analytical skills
• Confidence using electronic HR systems and databases
• A customer-focused approach and commitment to delivering a high-quality service
• The ability to handle sensitive and confidential information appropriately
• The ability to work independently as well as collaboratively as part of a wider team