Resource Management Specialist

Direct applicants only

Konversational is a boutique consultancy helping organizations accelerate digital transformation through the ServiceNow platform.

We are looking for a highly organized Resource Management Specialist to support the day-to-day coordination of our consulting resources: from identifying skills gaps across our consultant pool, through project allocations and bringing new capacity on board, to reporting and ServiceNow Partner Success administration.

Why work with us?

We are a rapidly growing Elite ServiceNow Partner with ambitious plans and a strong focus on customer experience and AI transformation. You will work with experienced colleagues, support a varied project portfolio, and play an important role in keeping our delivery operations running effectively.

About you:

• You are organized, process-driven, and comfortable managing several administrative workstreams at the same time.
• You communicate clearly, pay close attention to detail, and work well with senior stakeholders, consultants, and delivery teams.
• You are confident working with reporting tools, spreadsheets, project trackers, and structured processes.

You will be doing things like:

• Coordinating consultant allocations, project resourcing, and resource availability.
• Maintaining resourcing plans, utilization data, forecasts, trackers, and reports.
• Supporting the full resourcing lifecycle, from identifying skills gaps in the consultant pool through to coordinating the logistics of bringing new capacity on board.
• Monitoring skills, certifications, leave, timecards, and resourcing risks.
• Supporting project portfolio reporting and delivery administration.
• Administering ServiceNow Partner Portal, certifications, and partner success activity.

You are the person we are looking for if you have:

• 2+ years of experience in resource management, scheduling, delivery operations, or a similar operational support role.
• Strong organizational and administrative skills.
• Confidence using Excel, reporting tools, and project tracking systems.
• Excellent attention to detail and professional communication skills.
• Sound judgement when handling confidential people and commercial information.
• Experience with ServiceNow is nice to have.

Life at Konversational.

We work hard, support one another, and give our people the opportunity to make a meaningful contribution as the business grows. Most importantly, we treat our people equally and fairly and provide the trust and support they need to succeed.