RemoteFull timeLogistics

Account Director / Client Services & Delivery Lead

DigitalChicago, Illinois🇺🇸United States

Why this role stands out

As a remote Account Director, you will shape strategic client partnerships and lead impactful digital marketing initiatives, fostering significant career growth within a reputable agency. This role is ideal for a seasoned leader with strong project management and client-facing skills who thrives in a collaborative, results-driven environment. Embrace this exciting opportunity to drive success and expand your expertise.

Quick overview

SeniorityLeader

Employment typeFull Time

Work modeRemote

LocationChicago, Illinois, United States

JiraStakeholder ManagementAsanaClickUpMonday.com

Job description

We're looking for an experienced Account Director / Client Services & Delivery Lead who thrives in a fast-moving agency environment.

You'll serve as the primary strategic partner to key clients while leading delivery across multiple accounts, ensuring projects are properly scoped, executed efficiently, and delivered to the highest standards. This role combines client leadership, delivery management, operational excellence, and commercial growth.

Responsibilities

Own executive-level client relationships and serve as the primary strategic advisor.
Lead delivery across multiple retainer accounts from planning through execution.
Coordinate multidisciplinary teams across Digital Marketing, SEO, Paid Media, Web Development, Design, Email & CRM.
Manage project scope, priorities, timelines, budgets, and resource allocation.
Improve internal processes and operational workflows.
Ensure consistent quality across all client deliverables.
Identify account growth opportunities and contribute to client retention.
Partner directly with agency leadership to scale operations.

Requirements

At least 5–10+ years in a digital marketing, advertising, or creative agency.
Proven experience managing enterprise or mid-market client accounts.
Experience leading cross-functional digital teams.
Strong project and delivery management skills.
Excellent stakeholder management and executive communication.
Comfortable discussing SEO, Paid Media, Content Marketing, Web Development, Email Marketing and Analytics.
Experience with Asana, ClickUp, Monday.com, Jira or similar PM platforms.
Ability to work during US Central Time business hours.