Full timeOther

Agency Support Analyst

Michigan Farm BureauLansing, Michigan🇺🇸United States

Why this role stands out

This hybrid role offers a fantastic opportunity to develop your technical support expertise within a reputable organization, contributing to the smooth operation of essential systems for a large user base. You'll thrive here if you enjoy problem-solving and proactive communication, making a tangible impact while enjoying a flexible work environment. Apply today to join a supportive team and grow your career!

Quick overview

SeniorityMid Senior

Employment typeFull Time

Work modeHybrid

LocationLansing, Michigan, United States

SQLMicrosoft ExcelMicrosoft OfficeRequirements GatheringTechnical SupportUnderwritingJiraITIL

Job description

Michigan Farm Bureau seeks an Agency Support Analyst to provide technical and application support to insurance agencies within our IT & Technical Support team. In this role, you will troubleshoot policy management systems, resolve user issues, analyze recurring problems, and collaborate with developers to improve tools and workflows. You'll document procedures, train agency staff on systems best practices, and contribute to technology projects that enhance service to our agricultural members in a collaborative, community-focused culture.

Responsibilities

Provide front-line technical and application support for insurance agency staff
Troubleshoot policy and billing system issues and coordinate resolution with ITAnalyze recurring problems and recommend system or process improvements
Document procedures, FAQs, and knowledge-base articles for agency users
Train and coach agency personnel on system features and best practices
Assist with testing, implementation, and rollout of new system enhancements
Monitor support tickets, meet service-level expectations, and report trends
Collaborate with underwriting, billing, and IT teams to resolve complex cases

Required Skills