Quick Overview
Job Description
The Sales Consultant Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of between $17.00 and $18.05. The position may also pay commission compensation which is based on the value or amount of closed sales achieved from $0.00 (if no sales are made) without any upper limit other than sales performance. The position also may also pay a production bonus based on individual or team performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit.
Position Purpose
The
Sales Consultant is responsible for sales of new and pre-owned vehicles to customers within the assigned Dealership.
Essential Duties and Responsibilities
~ Meet and greet guest promptly, and in a friendly and professional manner.
~ Knows understands and adheres to federal, state and local laws which govern retail auto sales.
~ Maintain product knowledge through dealer training and self-study.
~ Strives to meet sales goals by meeting and greeting potential customers as they enter the showroom; contacting previous customers and seeking referrals; responding to emails, telephone calls and faxes and developing outside networking relationships.
~ Identify customer’s automotive needs.
~ Have knowledge and answer any questions the customer has regarding vehicles they express an interest in.
~ Set up and conduct demos as requested by the customer insuring clients do not drive demonstration vehicle on lot observing safe driving at all times.
~ Prepare a sales proposal for the vehicle(s) the customer requests.
~ Finalize any sale with the customer.
~ Ensure vehicle purchased is ready at the appointed time for the customer to pick up
~ Follow up sale to determine customer satisfaction and re-enforce the sales experience.
~ Utilize the Dealership’s CRM follow-up system to ensure ongoing communication with the customer; thereby ensuring customer satisfaction, encouraging repeat business with the customer and earning referrals.
~ Maintain a professional and business-like standard of dress consistent with the dress code requirements of the Shelly Automotive Group and/or specific dealership.
~ Know and follow work schedule arriving to work on time.
~ Maintain work areas keeping offices clean and organized at all times.
~ Log all floor and telephone customers accurately into CRM system.
~ Ensure all paperwork is accurate and complete.
~ When required, follow through diligently to ensure all stipulations and requirements are complete for timely approval and funding of deals.
~ Thorough test-drives on planned circuit, attending every demonstration.
Obtain valid driver’s license before demonstration and verify that guest’s information is accurate.
~ Personally inspect vehicle to ensure it is properly detailed, all functions are operating and it is ready for delivery.
~ Introduce Customer to Service and Parts Department and Service Advisor if possible.
~ Safeguard customer and Dealer information per established policy.
~ Complies with all safety rules as outlined in the Injury Illness and Prevention program.
Using all appropriate safety and personal protection equipment as required.
~ Maintain proper display, returning all demo vehicles to their proper place.
~ Adhere to work schedule and arrive at work before your scheduled start time and be at your work station productively engaged by the scheduled time.
~ Must maintain accurate attendance records “clocking in and out”.
~ Exemplifies organizational culture and holds others in department accountable for doing the same.
~ Other related duties as may be assigned.
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