On Site Certified Senior ServiceNow Consultant (ServiceNow Certifications/CSA/CAD/CIS-ITSM/CIS-CSM)

Note : Please reply ONLY if you

1) have all the Required skill set and have experience as an "On Site Certified Senior ServiceNow Consultant (ServiceNow Certifications/CSA/CAD/CIS-ITSM/CIS-CSM)". Prefer experience with enterprise level Public Sector Financial Projects. 
2) Minimum of 13-15+  years of IT experience, Minimum of Five (5) years’ experience configuring, designing, and developing in the ServiceNow Platform.
3) can provide at least 3 verifiable experience from completed and/or substantially completed jobs that closely match this request (Filling the client provided form) + fill out a skill Matrix + Sign a resume certification form
4) Can go through a background check including fingerprinting + Agree to a Face to face interview OR a WEB CAM Interview (at your own cost)
5) have A Competitive Rate 
6) will be available in Dec 2026/Jan 2027 timeframe as it takes a minimum of 3 weeks for a start after a successful interview. 

s and those authorized to work in the US are encouraged to apply.  We are unable to sponsor H1b candidates at this time.
NOTE: GIS will utilize the U.S. Department of Homeland Security's E-Verify system to verify the employment eligibility of all persons employed during the term of the Contract
Note to Consulting Companies : ANY CONSULTANT’S RESUME YOU SEND ME “MUST” BE ON YOUR COMPANY’S PAYROLL, NO H1-VISA TRANSFER, NO PRO-MARKETING, NO SISTER COMPANY RESUMES. The resume should have the DIRECT contact info and email of the candidate otherwise the candidate will NOT be considered. 
ALL H1 candidates including those onWOULD need to provide I-797 + DL copy (no exceptions).
Each staff member assigned to this project must have a background screening that is equivalent to a Level Two (2) screening standard.

This is a fixed fee/hourly based project which is inclusive of travel, lodging, per diem expenses and all other costs associated with the completion of the associated tasks.

Interviews:  
In the event an interview is requested; all interviews will be conducted via web Cam.  
Telecommuting:  
Telecommuting is not an option for this position.   

Objectives:
The Department needs staff augmentation services specializing in the configuration, design, and development of the ServiceNow platform, tailored to meet the Department’s specific requirements. This RFQ is for the acquisition of one (1) or more Systems Software Programmer(s) to support the Projects’s design, development, implementation, and production support of Florida PALM, as described in the SOW. The Project’s Operations Manager will provide day-to-day direction for the resource with input from the Project’s ServiceNow Admin and Solution Center Manager.

Responsibilities
Systems Software Programmer. The Department’s Operations Manager will provide daily direction and communication for all tasks assigned to the Contractor’s Resource. In addition, the Resource will work with Project team members and the Department’s Contract Manager or delegate to complete activities related to SNow support. The Resource shall perform the following tasks throughout the term of the PO:
A) Developing, configuring, integrating and implementing ServiceNow activities including, but not limited to, the following modules and functionality:
1. Case Management;
2. Major Case Management;
3. Change Management;
4. Problem Management;
5. Incident Management;
6. Service Request Management;
7. Knowledge Management;
8. Workspace Management;
9. Reporting;
10. Dashboards;
11. Self-Service Portal (Customer);
12. Technician Portal; (Employee);
13. Service Level Management;
14. Workflow/Flow and Rules Management;
15. Configuration Management;
16. Customer Satisfaction Surveys;
17. Virtual Agent;
18. Live Chat;
19. Performance Analytical; and
20. Agile Development.
B. Develop ServiceNow workflows and flows.
C. Implement and configure the Service Level Management platform from ServiceNow.
D. Configure dashboards, automated workflows, flows, self-service portal, live chat, and virtual agent.
E. Perform ServiceNow CSM upgrades, including module configuration, integration testing, and customizations.
F. Participate in defect management and triage functions, working crossfunctionally to resolve issues.
G. Maintain detailed documentation of application design and code generation techniques.
H. Participate in testing, including new features, re-testing, regression, smoke, release testing.
I. Develop and deliver training and knowledge transfer related to ServiceNow.

Qualification Requirements for the Resource(s) listed below. The Department anticipates hiring one or more Resources that meet these requirements.
Bachelor’s degree in computer science, information systems, or other related field. Or equivalent work experience.
Minimum of 13-15+  years of IT experience, 
Minimum of five (5) years’ technical experience configuring, designing, and developing in the ServiceNow Platform.
"ServiceNow Certifications:
     a. Certified System Administrator (CSA), 
     b. Certified Application Developer (CAD)"
Development experience in JavaScript, HTML, XML, Json, and SQL.
Experience with ITSM and CSM modules.
Knowledge in using Discovery to populate the CMDB, implementing Service Mapping for business service visualization.
Experience with data extractions and conversions.
Experience developing client scripts and UI policies. 
Experience integrating with Microsoft. 
Experience integrating with a third-party system (i.e. Oracle, SSO). 
Experience configuring custom email templates.
Experience implementing security policies using ACLs (Access Control Lists), roles, groups, and authentication mechanism.
Experience with customizing Service Now Portals. 
Experience Performance Tuning.
Experience with configuring Service Level Agreements. 
Strong verbal and written communication skills and experience communicating with multiple levels of Department staff, from leadership (e.g., Project Director) to technical and functional staff, as well as with external stakeholders.
Knowledge of industry and State information technology requirements.
Experience with Project Management.
Knowledge of State and Federal laws applicable to the implementation of an information technology solution.
Knowledge of State procurement and contract monitoring requirements.

Preferred Qualifications
" ServiceNow Certifications (or comparable ServiceNow industry recognized credentials):
       a. Certified Implementation Specialist – IT Service Management (CIS-ITSM) 
       b. Certified Implementation Specialist – Customer Service Management (CIS-CSM) "
Experience with Data Security.
Experience configuring custom email templates.

Required Training.
The Resource provided by the Contractor must successfully complete the Department’s Security Awareness Training, Ethics Training and Florida PALM Project – Florida PALM Orientation, within thirty (30) days of the Resource’s start date. (Note: for purposes of the Project Management Plan, the Contractor serves as a State of Florida resource).

Incumbent may be required to work before, during and/or beyond normal work hours or days in the event of an emergency.  Emergency duty required of the incumbent includes working in special needs or Red Cross shelters, or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural. 

"When replying please make sure to list your (All Inclusive) Compensation requirements !!!"

Note : This is a Full time ON SITE Contract Position with no Remote options allowed !!!

Start date : Dec 2026/Jan 2027

# of positions >1

No phone calls please.
Local Citizens are encouraged to Apply
No relocation assistance provided.
ONLY Candidates with an exact match will be contacted
Candidates should be authorized to work in the US.