Technology Resilience & ServiceNow BCM Analyst - Hybrid

Genesis10 is currently seeking a Technology Resilience & ServiceNow BCM Analyst - Hybrid position with a Major Financial Institution located in Charlotte, NC. This is a 12+ month contract opportunity. Rate range $40-50/hr W2.

The role will support the organization's Technology Resilience and Business Continuity Management programs, with a particular focus on ServiceNow reporting, dashboards, and the ServiceNow Business Continuity Management (BCM) module. The ideal candidate will combine strong technology resilience/business continuity knowledge with hands-on ServiceNow experience and the ability to translate program requirements into effective dashboards, reporting, and process improvements.
Responsibilities

• Support the Technology Resilience and Business Continuity Management programs across a large financial institution.
• Develop, maintain, and enhance ServiceNow dashboards and reports used to monitor technology resilience and BCM activities.
• Work within the ServiceNow BCM module to support business continuity, resilience, risk, and recovery-related processes.
• Partner with infrastructure, cloud, application, database, cybersecurity, and platform teams to gather and validate resilience-related information.
• Analyze ServiceNow data and develop dashboards that provide meaningful visibility into program status, risks, remediation activities, testing, and compliance.
• Translate business and resilience requirements into ServiceNow reporting and dashboard solutions.
• Identify data-quality issues and work with technology teams to improve the accuracy and completeness of ServiceNow records.
• Support reporting and metrics for senior management and program stakeholders.
• Participate in technology resilience assessments, recovery planning, testing, and remediation activities.
• Help identify technology vulnerabilities, resiliency gaps, and areas requiring remediation.
• Track action items and remediation activities through completion and provide regular status reporting.
• Support documentation of resilience processes, procedures, controls, and related governance activities.
• Collaborate with stakeholders to improve processes and automate manual reporting where possible.
• Analyze complex technical information and communicate findings clearly to both technical and non-technical audiences.

Required Qualifications

• 5+ years of experience in technology resilience, business continuity, IT risk, technology governance, or a related discipline.
• Hands-on experience with ServiceNow, including creating or maintaining dashboards, reports, and metrics.
• Experience with the ServiceNow Business Continuity Management (BCM) module or closely related ServiceNow resilience/risk functionality.
• Strong understanding of technology resilience and business continuity concepts, including recovery planning, resilience assessments, testing, remediation, and risk management.
• Experience working with multiple technology organizations such as infrastructure, cloud, applications, databases, cybersecurity, and platforms.
• Strong analytical and problem-solving skills with the ability to identify trends, gaps, and risks from large amounts of data.
• Ability to translate business requirements into practical reporting, dashboard, and process solutions.
• Strong communication and stakeholder-management skills.
• Experience creating executive-level reporting and presenting complex information in a concise manner.
• Strong documentation and organizational skills.

Preferred Qualifications

• Experience supporting Technology Resilience or Business Continuity programs within a large financial institution.
• Experience with ServiceNow configuration, reporting, Performance Analytics, or data visualization.
• Experience with ServiceNow BCM, Risk, GRC, or Integrated Risk Management (IRM) modules.
• Experience working with ServiceNow data models and integrating data from multiple technology systems.
• Knowledge of regulatory requirements and controls related to operational resilience, business continuity, or technology risk.
• Experience with process improvement and automation.
• Experience developing KPIs, KRIs, scorecards, and executive dashboards.
• Familiarity with cloud, infrastructure, cybersecurity, application, and database resiliency concepts.

Key Skills
ServiceNow: Dashboards, Reporting, BCM Module, Performance Analytics, GRC/IRM
Resilience: Technology Resilience, Business Continuity, Disaster Recovery, Recovery Planning, Resilience Testing
Reporting: KPIs, KRIs, Metrics, Executive Dashboards, Data Analysis
Technology: Infrastructure, Cloud, Applications, Databases, Cybersecurity
Governance: Risk Management, Controls, Remediation, Regulatory/Compliance Support
Soft Skills: Stakeholder Management, Communication, Analysis, Documentation

Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.

If you have the described qualifications and are interested in this exciting opportunity, please apply!

Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10:

• Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
• The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF, and Illinois)

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.

Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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