Sr. Salesforce Administrator

Description
We are looking for an experienced CRM Administrator to support and strengthen a complex Salesforce environment for an education-focused organization in San Antonio, Texas. This Long-term Contract opportunity is suited for a senior-level specialist who can maintain day-to-day platform stability while also advising on improvements that enhance performance, usability, and governance. The role combines hands-on administration, stakeholder support, and strategic input across multiple Salesforce-related tools and processes.

Responsibilities

Administer and maintain the Salesforce platform across a multi-cloud environment, ensuring reliable daily operations and a consistent user experience. Manage account access, role assignments, profiles, and permission structures to uphold security standards and appropriate data visibility. Respond to support requests and service issues, diagnose system problems, and resolve platform-related questions in a timely manner. Build and refine workflows, automation, reports, and dashboards to improve business processes and provide meaningful operational insight.

Oversee data quality activities, including troubleshooting record issues, supporting imports or updates, and helping preserve system accuracy. Provide administrative support for Salesforce Marketing Cloud and assist users with campaign-related platform needs. Partner with business stakeholders to evaluate current processes, identify improvement opportunities, and recommend practical platform enhancements. Review overall org health, contribute to governance best practices, and support long-range platform optimization efforts.

Assist with integration and data flow troubleshooting when connected systems or interfaces require analysis and administrative support. Requirements
At least 5 years of Salesforce administration experience in enterprise-level environments. Current Salesforce Administrator certification, such as ADM 201. Demonstrated experience supporting more than one Salesforce cloud, including Salesforce Marketing Cloud. Strong knowledge of user setup, security architecture, roles, profiles, permission sets, automation, reporting, and dashboard creation.

Solid background in data administration, issue resolution, and ongoing platform support. Ability to work independently and manage operational priorities with limited supervision. Strong communication and customer support skills, with experience working directly with stakeholders and handling ticket-based requests. Exposure to environments in healthcare, higher education, or the public sector, along with certifications such as Advanced Administrator or Marketing Cloud Administrator, is preferred. Technology Doesn't Change the World, People Do.

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