Accela Land Management

Accela Analyst
On-Site, Lawrenceville, GA
Contract Position: 6+ months to start

Seeking a Senior Accela Automation Analyst to administer, configure, and support the Accela Automation SaaS platform, including Citizen Access, Mobile Office, and GIS integration. This role covers full-cycle configuration, scripting, custom development, reporting, and end-user support for permitting, licensing, and other public-sector workflows.

Key Responsibilities

• Develop and customize Accela applications, forms, workflows, and reports based on business requirements
• Write scripts and code (JavaScript, .NET, APIs) to extend Accela's functionality and tailor it to organizational processes
• Configure Accela modules (e.g., Civic Platform) and implement custom logic via Accela Script and JavaScript
• Build and maintain integrations between Accela and third-party systems (payment gateways, GIS, Cashiering, SMS, ERP)
• Ensure integrations are secure, efficient, and scalable using APIs and web services
• Diagnose and resolve issues related to custom scripts, workflows, and integrations; conduct testing and debugging
• Manage SQL Server databases supporting the platform
• Create and maintain documentation, SOPs, and training materials; lead Accela training for business teams during UAT and releases
• Provide technical support and troubleshooting for IT teams and end users
• Track progress and report to the Land Information Solutions Supervisor
• Maintain ticketing system with accurate, up-to-date records
• Perform occasional physical IT tasks (lifting 10-50 lbs, ladder work, standing/kneeling/crouching as needed)

Minimum Qualifications

• 3+ years of experience with Accela Automation, configuration management, and EMSE scripting
• Strong knowledge of On-Prem and Cloud Accela platforms
• Familiarity with Agile, Scrum, and Waterfall methodologies
• Proficiency with JIRA, SharePoint, Visio, MS Office Suite, Teams, Power BI, GitHub, Postman, and SSIS
• Experience with Accela Ad Hoc/SSRS Reporting and Digital Plan Room
• Experience integrating Accela with other systems (e.g., Oracle Financials, SMS platforms)
• Knowledge of GIS concepts and applications
• Experience working with government organizations

Preferred Qualifications

• 3-5 years of Accela Administration experience, including Construct API integrations
• Experience with Teller Cashiering Platform, Twilio SMS Messaging, or SAP
• Programming and application development experience
• Strong customer service skills (in-person, phone, and electronic)
• Analyst/systems experience in large-scale IT environments
• Accela certification(s)

Schedule & Location

• On-site: Lawrenceville, GA 30046
• Monday-Friday, 8 AM-5 PM (after-hours/weekends: emergency only)