Internet Sales Representative

Job Description
Job Description
Role Overview
A revenue-focused role combining digital customer engagement, post-sale relationship management, and eStore sales execution. This person owns the customer journey after the first touchpoint — converting online interest into closed sales, reactivating dormant accounts, and ensuring no opportunity falls through the cracks.

Key Responsibilities
Online & Digital Engagement
Ensure every customer-facing interaction is timely, professional, and on-brand
Respond to eStore inquiries and actively close online sales with existing and new customers
Follow up on abandoned carts, pending quotes, and web contact form submissions
Conduct virtual product presentations and eStore onboarding sessions with resellers
Identify upsell and cross-sell opportunities through every digital interaction
Post-Sale Customer Success & Revenue Growth
Execute post-purchase check-in calls and emails for all new customers
Re-engage dormant accounts through targeted outreach with the goal of reactivating revenue
Introduce existing customers to Rental, Design, I&D, and Storage services
Own the full eStore sales cycle — from inquiry to order confirmation
Accurately estimate and quote customer requests without requiring sales rep involvement
Identify and pursue referral, testimonial, and case study opportunities
Log all interactions and opportunities in Salesforce consistently and accurately
What We're Looking For
Strong written and verbal communication skills — professional, warm, and persuasive
Comfortable closing sales in a digital and online environment
Proficiency a plus in Salesforce, WooCommerce, and email marketing tools
Digitally savvy with an eye for detail and brand consistency
Customer-first mindset with a hunger to hit revenue targets
B2B sales, customer success, or account management background preferred
Success Metrics
Monthly eStore orders closed and revenue generated
Dormant accounts reactivated — monthly and yearly count
Post-purchase touchpoints completed per new customer
Reseller eStore accounts onboarded
Service attachment rate — existing customers introduced to Rental, I&D, Design, and Storage
Salesforce data accuracy and interaction logging

What We Offer
Base salary with commission and activity incentives
A growing company with real infrastructure and an expanding service model
Collaborative team environment with direct impact on revenue and customer experience
\nCompany Description
Expand International is a pioneer in manufacturing and marketing portable event displays. At Expand, we believe that quality is more than just durable products. We build the best displays in the market today!!
Company Description
Expand International is a pioneer in manufacturing and marketing portable event displays. At Expand, we believe that quality is more than just durable products. We build the best displays in the market today!!