Client Support / Sales Rep

The Customer Success Specialist for Digital Products is responsible for driving adoption, retention, and renewal outcomes across an assigned portfolio of Weatherford digital software accounts. The CSS executes within an established Customer Success framework owning day-to-day customer relationships, tracking account health, and ensuring customers realize measurable value from Weatherford's digital solutions. The CSS works closely with Support, Sales, Product, and internal leadership to surface customer insights and support commercial outcomes.

Success in this role is measured by customer health scores, adoption growth, renewal execution, and the quality of customer relationships maintained across the assigned portfolio.

Customer Relationship Management
Own and maintain strong, long-term relationships with prioritized digital product customers
Act as the primary post-sale point of contact, focused on customer outcomes and value realization
Lead regular customer engagements centered on usage trends, adoption goals, and renewal readiness
Customer Adoption & Value Realization
Execute proactive adoption strategies based on customer objectives, product capabilities, and usage data
Identify adoption gaps and early risk indicators; Ensure customers clearly understand and can articulate the value of their Weatherford digital products
Support onboarding of new customers within the assigned portfolio
Monitor customer health signals and proactively flag retention risk to the Sr.

Partner with Sales on renewal preparation providing customer context, adoption data, and account insights
Support renewal execution by delivering data-driven recommendations and maintaining strong customer advocacy
Customer Success KPIs & Reporting
Maintain and update customer health scores, adoption indicators, and renewal risk flags within established frameworks
Synthesize account data from CRM and product systems to support prioritization and decision-making
Deliver regular account status updates to the Sr.

Contribute to Customer Success reporting cycles with accurate, timely account data
Customer Feedback & Surveys
Deploy and analyze customer journey surveys within assigned accounts
Translate customer feedback into health score inputs and escalate systemic issues to management
Document customer signals and product feedback for roadmap consideration
Customer Communication
Manage customer-facing communications for assigned accounts including release updates and product newsletters
Work cross-functionally with Sales, Product, and Support teams to resolve customer issues and drive outcomes
Communicate customer feedback and account insights to the Sr.

Participate in internal Customer Success reviews and contribute account-level data and updates
Bachelor's degree in Engineering, Computer Science, Information Technology, Business, or a related field
~5+ years of experience in customer success, account management, or a client-facing role within software or digital products
~ Experience managing customer relationships and supporting renewals
~ Strong communication and relationship-building skills
~ Ability to interpret customer data and translate insights into actions
~ Experience with CRM systems (e.g., Salesforce) and Microsoft Office
Experience in the energy industry or industrial software environments
Familiarity with Customer Success platforms (e.g., Exposure to KPI-driven customer success models
Experience with cloud platforms (AWS, Azure, or GCP)
Zendesk, HubSpot)
Project or change management experience
Customer-focused mindset with strong problem-solving ability
Analytical thinking and data interpretation
Travel Requirement:
This role may require domestic and potentially international travel of up to: 30%
Weatherford is a leading global energy services company.

Our world-class experts partner with customers to optimize their resources and realize the full potential of their assets. Across our operating locations, including manufacturing, research and development, service, and training facilities, operators choose us for strategic solutions that add efficiency, flexibility, and responsibility to any energy operation. We are focused on technology development, digital solutions, and defining our footprint in the new energy space.

Our ability to provide integrated solutions across our segments will be critical to growth in our core operations and the energy transition. Energy producers face unique challenges every day, so it is our job to create solutions that enhance safety, streamline operations, and sustain uptime to meet or exceed their targets. We celebrate diversity in all its forms and are immensely proud of our workforce. When you join Weatherford, you instantly feel connected to something bigger - a community that is grounded by our core values and driven to create innovative solutions for our customers.

Join us to make an impact on our customers, the industry, and the world. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.