IT Support Engineer

IT Support Engineer | Fyfield, Oxfordshire | Full Time | £30,000–£35,000 per annum<br />Our client, based in Fyfield, Oxfordshire, has been providing efficient IT solutions to businesses for over 30 years.<br />They are passionate about the people, technology, innovation and creativity around which their business is based and are currently looking to expand their team.<br />The Role<br />They are seeking a proactive IT Support Engineer to join their IT team, with hands-on experience supporting a network infrastructure.<br />The successful candidate will be an escalation point for issues that 1st line support cannot resolve, with a particular focus on networking, security and connectivity. This is a great opportunity for someone who enjoys hands-on troubleshooting and wants to deepen their infrastructure and network experience within a Cisco/Fortinet environment.<br />The role is based full-time at their Fyfield office, providing remote support to clients, with travel to client sites across Oxfordshire and nationally. The role will involve client support, configuration of hardware/software, repairs and preventative maintenance.<br />You will need to be extremely customer-focused, professional and confident when communicating with clients, supporting their clients across over 400 locations nationwide, the majority of whom are located in Oxfordshire.<br />Key Responsibilities

• Provide IT support to clients across a range of locations
• Act as an escalation point for issues that 1st line support cannot resolve
• Diagnose and resolve connectivity issues across LANs, WANs, VLANs and site-to-site/client VPNs
• Support wireless infrastructure
• Carry out patching, firmware updates, backups and basic server maintenance
• Configure and support network hardware and software
• Complete repairs and preventative maintenance
• Document network configurations, topology diagrams and troubleshooting procedures
• Liaise with 3rd line support and vendors on complex escalations
• Contribute to IT projects such as office moves, network upgrades and router/switch rollouts
• Adhere to procedures, IT security policies and best practices
• Provide professional and customer-focused support to clients<br />Requirements<br />Essential
• Networking TCP/IP and connectivity, with knowledge of routers, switches and firewalls
• Experience diagnosing and resolving connectivity issues across LANs, WANs, VLANs and site-to-site/client VPNs
• Experience supporting wireless infrastructure
• Experience with patching, firmware updates, backups and basic server maintenance
• Experience documenting network configurations, topology diagrams and troubleshooting procedures
• Ability to liaise with 3rd line support and vendors for complex escalations
• Experience contributing to IT projects such as office moves, network upgrades or router/switch rollouts
• Understanding of IT security policies and best practices
• Excellent verbal communication skills
• Experience in networking implementation, diagnosis and IT security
• Customer-focused, professional and confident when communicating with clients<br />Desirable
• Server administration experience
• Windows Hyper-V virtualisation experience
• Intune, Apple or Meraki MDM experience
• Experience supporting Apple devices
• Experience with backup technologies and disaster recovery
• Experience working within Cisco/Fortinet environments<br />What’s In It For You<br />£30,000–£35,000 per annum, depending on experience<br />Company pension<br />Eligibility to join the company profit share scheme after 12 months<br />Private healthcare<br />What’s next? It’s easy! Click “APPLY” now! We can’t wait to hear from you!<br />Your data will be handled in line with GDPR