Lead Product Experience Strategist

Job Title: Lead Product Experience Strategist

Location: Charlotte, NC  
Work Model: Hybrid (3 days/week onsite)
Travel: Required (field research & stakeholder engagement)

Role Summary

The Lead Product Experience Strategist focuses on improving product decision quality before development begins. This role grounds product direction in real-world, end‑to‑end operational workflows (people, process, systems) to ensure measurable business value and clear differentiation.
This is not a UI design or research-only role.

 

Key Responsibilities:

• Analyze end-to-end operational workflows to identify inefficiencies, failure points, and workarounds
• Quantify impact (time saved, cost avoided, errors reduced, risk mitigated)
• Influence decisions on what to build, change, defer, or stop before development
• Define future-state workflows and experience direction that improve efficiency and scale
• Partner early with Product and Engineering to challenge assumptions with evidence
• Support build vs. buy decisions based on workflow and data impact.

 

What Success Looks Like

• Better product decisions made pre-build
• Reduced wasted development effort
• Measurable operational improvements
• Clear differentiation in how work is done through technology

Required Experience

• 7–10+ years in product strategy, experience strategy, service design, UX strategy, or strategy-focused product management
• Strong operational workflow thinking (beyond UI or features)
• Proven ability to influence product decisions upstream
• Experience quantifying business impact and clearly communicating outcomes
• Comfortable influencing without formal authority
• Healthcare or other complex/regulated domains preferred

 

Non‑Negotiable Screening Criteria

• Influencing, changing, or stopping product decisions before build
• Identifying high-impact workflow issues others missed
• Quantified business impact (time, cost, errors, or risk)
• Ownership of outcomes, not advisory-only contributions

Regards,

Naveen Pandey

Galactic Minds Inc.

3240 E State St, Hamilton Township, NJ 08619

56 Rockman Crescent, Brampton, ON L7A 4B4

St. 15 58, Colonia Mexico, 97125 Merida, Yucatan

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