Program & Project Manager with Salesforce - Chicago, IL (Hybrid)

Position: Program & Project Management with Salesforce

Location: Chicago, IL - Hybrid

Duration: Long-term

Job description:

• Own the integrated delivery plan from initiation and discovery through design, build, testing, deployment, stabilization, and transition to support
• Establish scope, objectives, milestones, workstreams, roles, governance, delivery approach, and success measures with accountable stakeholders.
• Coordinate backlog architecture development, integration, data testing, security environment release training, and support readiness activities.
• Build and maintain plans that reflect sequencing dependencies, critical path items, external approvals, vendor deliverables, and environment constraints.
• Facilitate delivery ceremonies and governance forums including status reviews, planning sessions, RAID reviews, steering updates, and release readiness checkpoints.
• Maintain transparent reporting on progress, milestones, budget or capacity dependencies, risks, issues, decisions, and changes.
• Identify delivery risks early, establish mitigation and contingency actions, escalate with context, and drive issues to accountable closure.
• Manage scope and change control by documenting impacts to timeline, capacity, quality, architecture, operations, and business outcomes.
• Partner with the Product Owner and Business Analyst to ensure priorities, requirements, acceptance criteria, and business decisions are ready for delivery
• Partner with the Salesforce Architect and engineering leads to track design decisions, technical spikes, non-functional requirements, integration dependencies, and remediation work.
• Coordinate data migration, integration testing, user acceptance testing, defect triage, regression testing, and evidence required for release approval.
• Drive environment access, deployment rollback, communications, training operations, and post-deployment support planning
• Coordinate with Salesforce and other vendors on support cases, product dependencies, third-party deliverables, commercial assumptions, and escalation paths.
• Plan capacity and skills across Business Analysis, architecture development, testing, and support profiles, highlighting resource gaps and competing commitments
• Lead lessons learned and continuous improvement, converting findings into specific actions for future releases and the Salesforce operating model

Skills

Mandatory Skills: Account Management & Mining, Project Financial Management, Project Governance, Project Planning.