Site Support Analyst

This candidate will be part of a team responsible for providing onsite IT support services at client locations. Full-time technician with strong customer service skills, good tier 1 - 1.5 end user device support experience and a general knowledge of network/server platforms.

Primary Duties and Responsibilities

• Installing and configuring Dell Hardware & peripherals.
• Coordinate directly with end-user in setup of new device, shipping and return of old pc.
• Respond to post deployment application and hardware issues related to refresh.
• Assist in employee On-boarding process, including equipment procurement & imaging.
• Utilize ticketing system to document service request and incidents.
• MS Office 365 support knowledge, including Outlook Calendar and MS Teams support.
• Printer management including standard break/fix of hardware, software, and networking issues.
• Interact with IT functional groups and establish relationships cross-functionally to drive escalations to closure.

Qualifications

• One or more years of experience in computer operations, or desktop support areas doing similar work as duties outlined above.
• Working knowledge of and experience with Windows10, Office365, and Teams.
• Ability to follow written IT policies and procedures.
• Strong communication and interpersonal skills.
• Strong organizational skills and a strong attention to detail.