Network Engineering and Administration Lead

Title: Network Engineering and Administration Lead
Location: On-site, NYC (5 days per week)
Reports to: Associate Director, Information Technology
Position Type: Full-Time, Exempt

Position Summary
The Manager, Information Technology will be responsible for:
Providing help-desk support and troubleshooting for employees using Windows and Macintosh computers.
Setting up and maintaining all computers and related hardware.
Assisting the Associate Director, Information Technology with network and telephone system administration, along with other IT-related tasks.

Key Responsibilities
User Support:
Provide help-desk support and troubleshooting for ~75 users on Windows 2000/XP workstations and laptops.
Install and support MS Office, Raiser's Edge, Financial Edge, Patron Edge, FileMaker Pro, and other applications.
Support ~20 users in Creative Services and Production using Apple G4/G5 desktops, PowerBooks, and iBooks (OS X 10.2 10.4).
Assist remote employees, manage company laptops, configure remote access and VPN connectivity.

Equipment Setup & Maintenance:
Configure and set up new PC/Mac workstations and laptops, install software, and manage system updates/security patches.
Maintain an inventory of IT equipment and use imaging tools like Norton Ghost for system management.
Troubleshoot and repair hardware/software issues, liaise with technicians for advanced support.

Network & Systems Administration:
Assist with Local Area Network (LAN) administration, including Active Directory and Apple xServe user management.
Monitor backups using BackupExec and Retrospect, ensure timely antivirus updates, and manage network services (DHCP/DNS).
Administer MS Exchange (user mailboxes, public folders, access privileges, server monitoring).
Configure and troubleshoot Alcatel LAN switches, VPN clients, and VLAN assignments.
Manage Active Directory (user/group creation, Group Policies, printer/resource publishing, software patch deployment).
Monitor server health using HP Insight Manager and coordinate repairs with vendors.

Telephone System Administration:
Assist with Alcatel VoIP system administration, including programming users' phone sets and voicemail.
Handle phone system maintenance, reprogramming, and troubleshooting as needed.

Other tasks and projects as assigned by the Associate Director, Information Technology.

Qualifications
Strong knowledge of PC setup and repair (A+ and/or Network+ certification preferred).
Proficiency in Windows 2000/XP and MS Office applications.
Experience with Apple hardware, macOS, and related applications.
Familiarity with Ethernet LAN infrastructure and TCP/IP preferred.
Some experience with Windows 2000/2003 Server administration is a plus.
Ability to work a rotating weekend on-call schedule.
Excellent communication skills to assist users with varying levels of technical expertise.
Strong multitasking and problem-solving abilities in a fast-paced environment.
Self-motivated with the ability to work independently.
Bachelor's degree is strongly preferred.
MCSA or MCSE certification (or progress toward it) is a plus.
An outgoing personality with a sense of humor is a plus!