Quick overview
Job description
As a 3rd Shift Systems Support Engineer you will..
- Administer and troubleshoot Linux systems in secure, high-availability environments, including servers, networking, storage, virtualization, and security appliances.
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Monitor system health and investigate incidents using logs, performance metrics, and tools such as Grafana, Prometheus, Promtail, and Loki to identify and resolve issues quickly.
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Support APIs and production infrastructure, including API gateways, troubleshooting technical issues, and providing after-hours/on-call support during critical incidents.
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Collaborate across technical teams to manage incidents and changes, communicate complex technical issues clearly, and maintain reliable operations in a mission-critical environment.
3rd Shift Systems Admin Qualifications:
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Security + or CISSP certification, TS/SCI security clearance
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Good collaboration skill with the ability to work in a team environment
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Good oral and written communication skills while working in a multi-discipline environment
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Strong understanding of Linux operating systems/Linux experience required
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Availability to work extended hours and provide after-hours and on-call support
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Experience supporting and troubleshooting APIs and security appliances such as API gateways
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Ability to analyze system logs, performance metrics, and diagnostic data to quickly isolate technical issues
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Ability to work independently and effectively under pressure during critical production incidents
Additional things we would like to see...
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Experience supporting high availability or mission critical environments
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Experience with Grafana or similar monitoring tool.
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Familiarity with incident management and change management processes
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Broad knowledge of servers, networking, storage, and virtualization
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Experience with cloud monitoring and logging tools such as Grafana, Prometheus, Promtail, and Loki
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Familiarity with DevOps collaboration tools such as Jira and Confluence
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