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Salesforce Business Systems Analyst

OrbITpeopleTX🇺🇸United States

Why this role stands out

Elevate your career with this impactful Business Systems Analyst role at OrbITpeople, where you will drive strategic delivery for enterprise platforms like Salesforce in a collaborative, agile environment. This position is perfect for a proactive communicator who excels at translating complex business needs into clear solutions and thrives in a dynamic, high-growth team culture. Apply today to take the next step in your professional journey and make a significant mark on innovative technical projects.

Quick overview

SeniorityMid Senior
Work modeOn Site
LocationTX, United States
ScrumAgileConfluenceJira

Job description

Salesforce Business Systems Analyst
Austin, TX (Onsite)
Immediate
The ideal candidate should be highly detail-orientated, proactive, and experienced working on projects involving enterprise platforms such as Salesforce, MuleSoft, and Slack, without requiring hands-on configuration or development experience in those tools.
Responsibilities

  • Requirements Elicitation and Documentation: Partner with business stakeholders to gather, analyze, and document detailed business requirements, functional specifications, user stories, acceptance criteria, and process flows. Ensure requirements are complete, unambiguous, and ready for development.

  • Delivery Support and Coordination: Act as a delivery partner to product owners and delivery teams, ensuring scope, dependencies, assumptions, and integration touchpoints are clearly understood and actively managed throughout the project lifecycle.

  • Agile and Scrum Support: Support Agile teams by facilitating or assisting with backlog refinement, sprint planning, daily stand-ups, sprint reviews, and retrospectives as needed to maintain effective sprint execution.

  • Backlog Management: Work with product owners to groom and prioritize the backlog, ensuring stories are well-defined, properly sized, and aligned with business and integration objectives.

  • Stakeholder Engagement: Serve as a key liaison between business and technology teams, including Salesforce, MuleSoft, and collaboration platform teams. Maintain clear communication, manage expectations, and drive alignment.

  • Risk and Dependency Management: Identify risks, dependencies, and potential delivery blockers early, particularly across integrated systems, and work to resolve them before they impact delivery.

  • Process and Continuous Improvement: Identify gaps or inefficiencies in requirements definition, delivery coordination, and cross-team collaboration, and recommend practical improvements.

  • Documentation and Traceability: Maintain high-quality documentation and ensure traceability from business needs through development, testing, and release.

Qualifications
  • Bachelor's degree or equivalent experience in Business Administration, Information Systems, Information Technology, or a related field.
  • Minimum of 5 years of experience as a Business Analyst or Business Systems Analyst in enterprise environments.
  • Strong experience working on Agile or Scrum-based projects.
  • Demonstrated experience supporting projects that involved Salesforce, MuleSoft, and or Slack, without a requirement for hands-on system configuration or development.
  • Proven ability to write clear, detailed requirements, user stories, and acceptance criteria.
  • Experience partnering closely with technical teams, architects, and integration partners.
  • Familiarity with Agile and documentation tools such as Jira, Confluence, or similar platforms.
  • Exceptional attention to detail and a proactive approach to identifying and resolving gaps.
  • Strong communication and facilitation skills across technical and non-technical audiences.
  • Ability to manage multiple initiatives and competing priorities in a fast-paced environment.

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