IT Support Technician

Role :- Desktop Support  Technician

Location :- Cary, NC (Onsite) 

Spanish is mandatory

The OSS Technician provides both in-person and remote IT support for employees, ensuring timely resolution of hardware, software, operating system, and account-related issues while delivering an excellent customer experience. This role supports day-to-day IT operations, employee onboarding, conference room technology, endpoint deployment, and engineering-specific support in a fast-paced enterprise environment.

Primary Responsibilities

Provide Tier 1 and Tier 2 desktop support for Windows and Linux through walk-up support, remote sessions, phone, and Microsoft Teams (Minimal MacOS Support).  

Diagnose and resolve hardware, software, networking, VPN, authentication, printing, peripheral, and operating system issues.  

Image, configure, deploy, and maintain laptops and workstations using SCCM, AutoPilot and enterprise deployment standards.  

Prepare and configure workstations for new hires, including monitors, docking stations, peripherals, network connectivity, and required software.