Salesforce Business Systems Analyst- CPQ

Salesforce Business Systems Analyst (CPQ - Quote to Cash)

United States /Canada (Remote)

Contract

Role Overview

We are seeking an experienced Lead Business Systems Analyst to drive large-scale Salesforce transformation initiatives, CRM assessments, operating model harmonization, and business process modernization programs. This role will serve as a strategic bridge between business stakeholders, product owners, architects, and delivery teams to ensure solutions align with business objectives and enterprise transformation goals.

The ideal candidate will possess deep expertise in business analysis, requirements management, process optimization, and Salesforce-enabled transformation programs across Sales, Marketing, Customer Service, Commercial Operations, and Quote-to-Cash functions.

Key Responsibilities

• Lead business discovery workshops and stakeholder interviews across functional areas.
• Document current-state processes, business capabilities, pain points, and requirements.
• Perform fit-gap analysis and identify opportunities for process harmonisation and optimisation.
• Translate business objectives into functional requirements, user journeys, and future-state process designs.
• Collaborate with architects and SMEs to define solution scope, priorities, and implementation considerations.
• Analyse impacts across processes, data, integrations, reporting, and governance.
• Identify business risks, dependencies, assumptions, and change management considerations.
• Develop requirements documentation, assessment findings, and roadmap recommendations.

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