Mid-Level Claims Business Analyst

NTT DATA seeks a Claims Case Management professional to oversee complex claims portfolios for global clients in the Information Technology & Software sector. In this role, you will manage end-to-end claims cases, analyze data and workflows, and leverage modern claims and case management platforms to improve accuracy, efficiency, and client satisfaction. You will partner with cross-functional, international teams to support digital transformation initiatives, ensure regulatory compliance, and deliver clear reporting. NTT DATA offers a collaborative, growth-oriented culture with exposure to large-scale, innovative projects.

Responsibilities

• Manage end-to-end lifecycle of complex claims cases for global clients.
• Analyze claims data and workflows to identify process and system improvements.
• Configure and utilize claims/case management and IT platforms to support operations.
• Collaborate with cross-functional and international teams to resolve issues and improve outcomes.
• Develop and maintain documentation, reports, and status updates for stakeholders.
• Support digital transformation initiatives across claims operations.
• Ensure compliance with regulatory, security, and client requirements.
• Provide subject-matter expertise on claims processes to project and technology teams.

Required Skills

• Claims case management
• Insurance operations
• Claims workflow analysis
• Claims/case management platforms (e.g., Guidewire, Duck Creek)
• Data analysis and reporting
• Process improvement and optimization
• Requirements gathering and documentation
• Regulatory and compliance awareness
• Project coordination in IT/consulting environments
• Collaboration with cross-functional and international teams