IT Support Supervisor

Arraya Solutions, a leading technology consulting firm, is looking for an IT Support Supervisor to join our customer's team!

We are a culture that embraces change, values family and are actively involved with the community. Our team consists of people with positive attitudes who are interested in growing their knowledge around technology and leaders that are heavily involved in day-to-day activities.

***PLEASE NOTE THIS POSITION WILL BE ONSITE 5 DAYS A WEEK***

***Contract to Hire***

Job Summary

We are seeking an experienced IT Support Supervisor to oversee the technology infrastructure, systems, cybersecurity, and end-user support. This is a hands-on role responsible for ensuring our IT systems are secure, reliable, and effectively support our manufacturing and business operations.

The ideal candidate is a strong problem solver who can manage multiple priorities, work independently, communicate effectively with employees at all levels, and provide both strategic direction and hands-on technical support.

Key Responsibilities

• Manage and maintain company networks, servers, Microsoft 365, Active Directory, SharePoint, VPN, firewalls, and related systems.
• Provide technical support across multiple locations.
• Support manufacturing and production technology systems.
• Manage computers, mobile devices, phones, printers, software, and other IT equipment.
• Maintain cybersecurity, backups, disaster recovery, and business continuity systems.
• Manage company websites and internal SharePoint sites.
• Lead IT projects, system upgrades, and technology improvements.
• Manage IT vendors, purchasing, asset tracking, and the annual IT budget.
• Develop and maintain IT policies, procedures, and technical documentation.
• Provide after-hours/weekend support as needed.
• Lead, coach, and develop the IT team, with a focus on clear responsibilities, strong technical capability, and individual growth.
• Oversee the reliable and effective delivery of the technology services and supporting technology environment.
• Provide technical leadership and serve as an escalation point for complex issues and significant incidents.
• Foster a service-oriented approach centered on ownership, responsiveness, communication, and the experience of the people we serve.
• Establish meaningful service measures that support visibility, decision-making, and ongoing refinement.
• Identify recurring issues and drive root-cause solutions.
• Oversee key IT operational practices including upgrades, patching, disaster recovery, asset management, change management, and vendor coordination.
• Partner closely with Information Security and business leaders to support the operational and strategic goals.
• Help shape and execute the technology roadmap and modernization efforts.

Qualifications

• Bachelor’s degree in IT, Computer Science, Cybersecurity, or related field preferred; equivalent experience considered.
• 3–5 years of IT experience, preferably in a multi-location or manufacturing environment.
• Strong experience with Windows Server, Microsoft 365, Active Directory, networking, cybersecurity, backups, and cloud technologies.
• Experience troubleshooting hardware, software, and business-critical applications.
• Strong problem-solving, communication, organizational, and project management skills.
• Ability to work independently, manage multiple priorities, and provide excellent customer service.
• Manufacturing industry experience preferred.
• Serve as a top-tier escalation point for complex technical issues.
• Administer, and troubleshoot:
• Microsoft 365 (Exchange Online, SharePoint, Teams, Entra ID)
• Microsoft Azure (IaaS, PaaS, networking, identity, security)
• Core services: DNS, DHCP, Active Directory / Entra ID
• Networking: LAN/WAN, firewalls, VPNs, routing, switching (multi-vendor environment)
• Servers and virtualization (Windows Server, hypervisors)
• Storage platforms and backup/restore solutions
• Endpoint and access tooling: Cloudflare Zero Trust, Action1 patch management, CrowdStrike endpoint protection
• Operate within the enterprise ITSM platform and contribute to ITIL-aligned incident, problem, and change management practices.
• Evaluate and implement new technologies to improve reliability, security, and efficiency.