Field Service Technician II

Introduction:

The Field Service Technician II will be responsible for providing onsite desktop and end-user technical support. They will install, configure, troubleshoot, and maintain various IT equipment, handle break/fix support, and ensure excellent customer service while meeting SLA requirements.

Responsibilities:

• Provide onsite desktop and end-user technical support.
• Install, configure, troubleshoot, and maintain desktops, laptops, printers, scanners, and peripheral devices.
• Diagnose and resolve hardware, software, and network connectivity issues.
• Perform imaging, deployment, refresh, and replacement of IT equipment.
• Handle break/fix support for desktops, laptops, and mobile devices.
• Configure user accounts, Microsoft 365, Outlook, VPN, and Active Directory.
• Support Windows 10/11 operating systems and Office 365 applications.
• Maintain accurate service documentation and update tickets in the ITSM tool.
• Coordinate with remote support teams and vendors for issue resolution.
• Deliver excellent customer service while meeting SLA requirements.

Requirements:

<>Required Skills:

✔ Desktop Support / Field Support experience
✔ Windows 10/11 Administration
✔ Microsoft Office 365 & Outlook
✔ Active Directory (User Administration)
✔ Hardware Break/Fix & Device Deployment
✔ Printer & Peripheral Troubleshooting
✔ Basic Network Troubleshooting (TCP/IP, VPN, Wi-Fi)
✔ Strong communication and customer support skills

<>Preferred Skills:

• Experience with ServiceNow or other ITSM tools.
• CompTIA A+, Microsoft, or other relevant certifications.
• Ability to travel locally if required.
• Immediate joiners or candidates with short notice periods are preferred.