IT Support (Audio Video)

Introduction:

This position is responsible for providing hands-on support for Audio Visual (AV) and Video Teleconferencing (VTC) systems. The role involves setting up, monitoring, troubleshooting, and maintaining AV equipment, as well as providing live meeting and event support.

Responsibilities:

• Hands-on experience installing, testing, maintaining, and troubleshooting AV and VTC systems.
• Provide live meeting and event support, including setup, monitoring, and real-time troubleshooting.
• Support and optimize Microsoft Teams Rooms and Zoom Rooms.
• Perform preventive diagnostics, system health checks, troubleshooting, and maintenance of AV equipment.
• Provide VIP/Executive White-Glove Support for senior executives and high-visibility meetings.
• Troubleshoot audio, video, display, microphone, camera, connectivity, and conferencing issues.
• Respond to and resolve AV/IT incidents and service requests through the ticketing system.
• Identify opportunities for continuous improvement in AV support processes, technology, and user experience.

Requirements:

• 5+ years of relevant AV, IT support, or related technical experience preferred.
• Bachelor’s degree in IT, Audio Visual Technology, Computer Science, or a related field is preferred but not required.
• CompTIA A+, Microsoft, AVIXA CTS, Crestron, Biamp, or other relevant technical certifications are preferred but not required.
• ITIL Foundation certification is a plus.
• Experience with VTC, Audiovisual, AV, and Customer Service.