IT Operations Engineer

ARE YOU THE ONE?

Love getting to the root of a problem, not just closing a ticket? Join our Central Support IT Operations team and help keep our people connected, productive and secure.

As our second-line IT Operations Engineer, you'll handle service desk escalations and take ownership of day-to-day Microsoft 365, identity and device management. Reporting to the IT Operations Manager, you'll support office staff, field managers and promoters.

Bring your technical know-how, clear communication and curiosity. We'll give you hands-on ownership and room to grow your automation and Azure skills.

London | 2 days on-site, 3 days remote
Permanent | Monday–Friday, 37.5 hours per week

WHAT YOU'LL BE UP TO

• Solve escalated IT issues: find root causes, keep users updated against agreed SLAs, share fixes and cover the service desk when needed.
• Manage identity and Microsoft 365: handle joiners, movers and leavers, accounts, licences, MFA and access reviews across Entra ID and Microsoft 365 services.
• Keep devices running securely: deploy Windows and mobile devices with Intune and Autopilot, manage patching and asset records, and troubleshoot printers and office networks.
• Automate and improve: use PowerShell to simplify repetitive work, keep scripts in source control and contribute to rollouts, migrations and integrations.
• Support security and resilience: respond to alerts, report suspected incidents, help test recovery plans and gather ISO 27001 and Cyber Essentials audit evidence.
• Share knowledge and grow: keep runbooks and support articles current, help colleagues develop and build your skills supporting Azure services and automated data flows.

ARE YOU OUR PERFECT PARTNER?

• Hands-on experience in second-line IT support or IT operations.
• Working knowledge of Microsoft 365, Entra ID, Intune and Windows 11.
• PowerShell skills are highly desirable for day-to-day automation.
• Root-cause problem solving, initiative and understanding of ITIL.
• Clear communication and patience with non-technical users.
• ETHIC values: Excellence, Together, Heart, Integrity and Curious.

WHAT YOU CAN EXPECT FROM US

• Salary up to £31,000 per annum + Accelerator Bonus
• Company Sick Pay + Life Assurance
• Aviva Pension
• PerkBox discounts + Samsung and HP discounts
• Opportunities to develop your automation and Azure skills

WHO ARE WE?

Brand Partnership Group empowers brands to move faster, think smarter and connect deeper. We drive change through future-focused insights, technology and impactful partnerships. Bridging brands and consumers to unlock growth, accelerate transformation and create meaningful, lasting impact.

WE TURN HUMAN CONNECTION INTO BRAND GROWTH

POINTS TO NOTE:

• Reasonable adjustments: We would like you to perform at your best at every stage of our recruitment process. n
• Whilst we strive to adhere to our closing dates, we may close the vacancy early based on interest or the progression of the role
• Please note this is an advert for our job vacancy, and therefore may not be inclusive of all assigned duties, responsibilities, or aspects of the role described, and may be amended at any time at the sole discretion of Brand Partnership Group
• If you're an internal candidate, remember to use your company email address to apply
• Flexible working: We welcome you to ask about flexibility at interview stage and we will explore what is possible for the role.