IT Service Manager

Job Title: IT Service Manager
Location: Aberdeen/Hybrid (4 days per week onsite)
Contract Duration: 6 months initially
Daily Rate: £740/day (Umbrella)
IR35 Status: Inside IR35

The Role

• Establish and run a single point of entry for digital and IT demand, replacing informal routing with a logged and prioritised process.
• Triage incoming requests, resolving what can be resolved directly and routing the rest to ICS, to suppliers, or into the delivery portfolio.
• Own the route for commissioning work from ICS, from business need and funding through scoping, assurance and approval to service acceptance.
• Identify requests that require investment approval or Digital Investment Governance Committee submission, and hold them until that approval is in place.
• Maintain a demand record and report demand against capacity to inform prioritisation and forward planning.
• Engage senior stakeholders across directorates on prioritisation, and take on the demand currently absorbed informally.
• Report on the digital portfolio to the CDIO and the Digital Investment Governance Committee, including the written progress report in months the Committee does not sit.
• Develop the templates and guidance that make the process repeatable, and hand over a working front door to the permanent function.

Essential:

• Experience running demand management, service desk or business relationship management for an IT or digital function, including triage and prioritisation.
• Experience commissioning work from a shared service, managed service provider or internal supplier, from business need through to service acceptance.
• Working knowledge of investment approval and governance processes, and the judgement to recognise what needs formal approval before it proceeds.
• Credible with senior stakeholders, able to hold a prioritisation line without an established mandate.
• Hands on: willing to design the process and personally run it day to day, including the reporting.
• Able to leave a documented, repeatable process behind and hand it over cleanly.

Desirable:

• Experience in a new or rapidly growing organisation, or one separating from shared corporate services.
• Public sector or arm's length body experience, including familiarity with government digital and IT governance.
• Service management practice (ITIL or equivalent).

Disability Confident

As a Disability Confident employer, CLIENT encourages applications from disabled and neurodivergent candidates. Applications from candidates who identify as having a disability and meet the essential criteria for the role will be prioritised for review. Where application volumes are high, additional role-specific and desirable criteria may be applied as part of the shortlisting process which may include holding active security clearance.

Armed Forces Covenant

As a signatory of the Armed Forces Covenant, CLIENT welcomes applications from veterans, service leavers, reservists and military spouses or partners. Applications from eligible candidates who meet the essential criteria for the role will be prioritised for review. Where application volumes are high, additional role-specific and desirable criteria may be applied as part of the shortlisting process which may include holding active security clearance.

To apply for this role please submit your latest CV or contact Aspect Resources