Onsite Print Administrator

RESPONSIBILITIES

Kforce is immediately adding a full-time Onsite Print Administrator in support of our nationally recognized, Consumer and Commercial Electronic R&D client in Reno, NV.

Overview

• Responsible for monitoring systems, detecting performance issues, and resolving technical problems using established protocols
• Engages in addressing customer issues and inquiries to ensure utmost customer satisfaction
• Conducts routine installations and configurations and executes scripted change management activities while adhering to incident, change, and problem management processes
• Consistently meets production goals, aligns work with strategy, maintains data confidentiality, and supports department-level operational plans with minimal supervision
• Identifies incident trends for the purpose of escalating incidents, adhering to strict timeframes, and following established protocols
• Executes approved and documented scripted change management activities, adhering rigorously to incident, change, and problem management processes to maintain service quality and compliance

OSA Level II:

• Manage consumable inventory
• Replace toner/consumables/paper
• Ensure adequate consumables are available at customer sites
• Clear paper jams
• Assist end user with device functionality
• Coordinated with HP with SW branded support
• Report customer dissatisfaction to CSM/SDM
• Assist with the collection of usage pages per devices as needed
• Swap out devices with spares as needed
• Perform initial trouble shooting

REQUIREMENTS:

• High School diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence
• Typically has 2-5 years of related work experience, preferably in maintenance, quality, or a related field

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law. This job is not eligible for bonuses, incentives or commissions. Kforce is an Equal Opportunity/Affirmative Action Employer.

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