Senior ServiceNow SPM Developer

Job Title: Senior ServiceNow SPM Developer

Location: Eden Prairie, MN or Minnetonka, MN (hybrid - 3 days a week in office )

Position Summary

We are seeking an experienced Sr ServiceNow SPM Architect / Lead Developer with 

extensive expertise in the Strategic Portfolio Management (SPM) suite and strong end-to-end ServiceNow platform knowledge. The ideal candidate will lead the design, 

implementation, and optimisation of enterprise portfolio, demand, project, program, 

resource, investment, and agile management solutions while driving AI-powered 

innovations across the ServiceNow ecosystem.

The candidate should possess a strong architectural mindset, deep platform configuration 

and development skills, and hands-on experience implementing scalable enterprise 

solutions using ServiceNow AI capabilities, intelligent automation, and modern platform 

best practices.

Key Responsibilities

Strategic Portfolio Management (SPM) Service Now

• Lead and implement ServiceNow SPM solutions across: 

o Demand Management

o Project Portfolio Management (PPM)

o Program Management

o Agile Development

o Resource Management

o Financial Planning

o Investment Funding

o Strategic Planning Workspace

o Objectives & Key Results (OKR)

o Enterprise Portfolio Management

o Capacity Planning

o Roadmap Planning

• Design governance processes for portfolio selection, prioritisation, and funding.

• Configure portfolio hierarchy, investment planning, strategic themes, and business 

objectives.

• Implement resource allocation, forecasting, capacity management, and utilisation 

dashboards.

• Build executive reporting and portfolio analytics using Performance Analytics and 

Workspace experiences.

• Define portfolio KPIs and enterprise metrics.

AI & Intelligent Automation

• Drive adoption of ServiceNow AI capabilities including:

• Identify opportunities for AI-based automation in: 

o Demand Intake

o Project Risk Analysis

o Capacity Forecasting

o Resource Optimisation

o Executive Reporting

o Project Summarisation

o Knowledge Generation

• Partner with business stakeholders to define AI use cases and measurable 

outcomes.

• Ensure responsible AI governance, security, compliance, and human-in-the-loop Validation.

Required Qualifications

Experience

• 10+ years of ServiceNow platform experience.

• 5+ years of hands-on ServiceNow SPM implementation experience.

• Experience leading enterprise-scale ServiceNow transformation programmes.

• Experience integrating ServiceNow with ERP, HR, Finance, DevOps, and Agile tools.

Technical Skills

ServiceNow SPM

• Demand Management

• PPM

• Resource Management

• Financial Management

• Enterprise Agile Planning

• Portfolio Management

• Strategic Planning

• Investment Funding

• Objectives & Key Results (OKRs)

• Scenario Planning

ServiceNow Platform

• App Engine

• Flow Designer

• IntegrationHub

• UI Builder

• Service Portal

• Performance Analytics

• Reporting & Dashboards

• Workspace Configuration

• Security & Governance

• Platform Upgrades

Development

• JavaScript

• Glide APIs

• Script Includes

• Business Rules

• REST/SOAP Integrations

• IntegrationHub Spokes

• Source Control & CI/CD

Preferred Certifications

• ServiceNow Certified System Administrator (CSA)

• ServiceNow Certified Application Developer (CAD)

• ServiceNow Certified Implementation Specialist – Strategic Portfolio Management

AI Persona Expectations

The successful candidate should demonstrate the ability to act as an AI-Enabled 

ServiceNow Transformation Leader:

• Utilises AI to accelerate solution design and delivery.

• Designs AI-powered employee and customer experiences.

• Leverages Agentic AI to automate business workflows.

• Uses AI-assisted SDLC practices for requirement generation, code review, testing, 

and documentation.

• Develops AI copilots and digital workforce solutions on the ServiceNow platform.

• Promotes responsible AI practices with governance, security, and compliance 

controls.

• Translates business problems into AI-driven platform solutions with measurable 

ROI.