Customer Service Advisor

Customer Service Advisor | Lisburn, United Kingdom | On-site | £27,976.00 per year

We're hiring for a leading global customer experience management company known for its supportive environment and commitment to professional growth. This is an excellent opportunity to join a dynamic team in a rewarding role.

The Role

• Provide outstanding customer service as the first point of contact.
• Educate customers on banking services and financial arrangements.
• Accurately and compliantly complete processes and procedures.
• Conduct financial reviews with customers for informed decision-making.
• Manage workload by balancing proactive conversations and planned meetings.
• Resolve complaints and errors to restore customer relationships.

What You'll Need

• Experience working in a customer service environment.
• Proven ability to manage customer relationships effectively.
• Excellent organizational and time management skills.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office and general technology.
• A customer-focused attitude and ability to empathize.

What's On Offer

• Comprehensive training and support during your initial period.
• A supportive, fast-paced team environment.
• Opportunities for professional development and growth within the company.
• Access to various employee benefits including wellbeing resources and discount schemes.

Apply via Haystack today!