Service Desk Technician with Security Clearance

Description SAIC is seeking a Service Desk Technician II to serve as the face of our team, interacting directly with users and stakeholders to resolve Tier I and Tier II technical issues for the Army Research Laboratory in Adelphi, MD. Become an integral part of a professionally diverse team while working at an industry-leading organization, where work/life balance and employees come first. This opportunity will allow you to work on innovative projects that offer advancement and growth while helping protect our national security. Job Responsibilities: * Provide Tier I and Tier II technical support for hardware and software.
* Recommend system modifications to enhance the usability of Information Systems and network resources.
* Route and escalate requests to Tier III and other teams for quick customer issue resolution.
* May work alongside network services, software systems engineering teams, and/or application development teams to restore service and correct core problems.
* Work with customers to develop new value-added programs and data solutions with existing structures and new requirements. Qualifications Required Education and Yrs of Experience: * Must have a High School Diploma with two (2+) years of relevant experience working in an IT or Service Desk environment.
Clearance Requirements: * Must be a US Citizen. * Must have an active DoD Secret Clearance. And must be willing to obtain a Top Secret clearance.
Required Certification: * IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140 (CompTIA Security+ CE, CCNA Security, GICSP, GSEC, SSCP, etc.).
* Must receive Microsoft 365 Certified: Endpoint Administrator Associate, or equivalent, within 6 months of start date.
Preferred: * BA/BS degree in Computer Science, Information Systems, or a related field with a comprehensive understanding of computer science concepts.
* Experience in Cisco network administration, including configuration, troubleshooting, and maintenance of Cisco routers, switches, and firewalls.
* Proficiency with Microsoft Office products.
* Experience creating and modifying documentation for technical processes and procedures.
* Experience working in a Department of Defense (DoD) environment.
* A problem solver and troubleshooter who thrives in resolving complex problems.
* Strong self-starter requiring minimal supervision.
* Excellent communication skills (written and oral) and interpersonal skills.
* Excellent organizational skills, attention to detail, and ability to prioritize and manage multiple tasks. Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.